Denimir Dimitrov
Sofia,PEM
Summary
I’m a collaborative professional with strong communication skills and a practical, solution-focused mindset. I adapt quickly to change, stay calm under pressure, and prioritize effectively when handling multiple tasks. I bring high emotional intelligence to stakeholder interactions and use MS Office confidently to deliver clear, well-structured work.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
EMEA Payment Analyst
HP Inc, Sofia
Sofia, Bulgaria
04.2024 - Current
- Monitored and analyzed daily payment transactions across multiple channels, identifying exceptions, mismatches, duplicates, failed settlements, and unusual patterns to protect accuracy and reduce financial risk.
- Performed reconciliations between internal systems, payment processors, bank statements, and settlement files; investigated variances and ensured timely resolution before month-end close.
- Validated payment flows against internal controls and regulatory requirements, supporting compliance through consistent checks, documentation, and audit-ready evidence.
- Investigated root causes of payment discrepancies (fees, exchange rates, chargebacks, reversals, routing errors, cut-off timing) and coordinated corrective actions with relevant stakeholders.
- Partnered with cross-functional teams (Finance, Operations, Risk/Compliance, Customer Support, IT/Engineering, external PSPs/banks) to streamline payment processes, reduce manual work, and improve operational efficiency.
- Managed and maintained detailed records of payment activity, exceptions, approvals, and resolution steps to ensure accurate reporting and strong audit trails.
- Responded to internal and external stakeholder inquiries related to payment status, settlement timing, disputes, and transaction issues, providing clear updates and timely support.
- Supported periodic reporting and analysis (daily/weekly/monthly) on transaction volumes, failure rates, reconciliation breaks, and operational KPIs; flagged trends and proposed improvements.
- Assisted in testing and rollout of process/system changes affecting payment flows, helping validate data integrity and ensuring minimal disruption to business operations.
Sales Compensation Business Consultant
Hp Inc, Sofia
Sofia, Sofia-Capital
03.2024 - 04.2025
- Sales performance insights & reporting: Reviewed sales results and produced reports using the Integrated Compensation Environment (ICE).
- Crediting & plan support: Responded to questions on crediting and compensation plans, ensuring information was understood and communicated clearly to sales reps.
- Incentives & sales letters: Clarified topics related to incentive pay and supported the rollout of sales letters.
- Territory/account assignments: Oversaw assignment and deployment activities to ensure territories and accounts were allocated correctly.
- Claims & payments: Supported the claims workflow, resolving issues quickly and helping ensure payments were processed accurately.
- Policy & roster updates: Maintained policy and roster information and kept sales teams informed of changes.
- Primary contact & escalation handling: Acted as the central point of contact for compensation-related processes, requests, and escalations.
- Training & enablement: Delivered training to sales representatives on compensation plans, policies, and system use so they could work confidently and effectively.
HR Operations Specialist
Apex Group Ltd.
06.2023 - 02.2024
- Generate required internal reports on a scheduled basis and prepare information for weekly meetings.
- Assist the preparation of HR reports and analyzes to support data-driven decision making.
- Working with People HR. An HR software that is used to manage employees within the company.
- Managing shifts and timesheets.
- Deliver HR Data administration support to both internal and external stakeholders.
- A principal point of contact for employment request, in relation to the employment process.
- Representative for all HR related inspections, and due diligence activities.
- Maintaining employee's files and preparing job contracts.
- Familiarizing employees with company policies and procedures.
- Ticket management, related to administrative employee queries.
Education
High School Diploma - English and Russian
32 SOU “St. Kliment Ohridski”
Sofia 01.2008 - 01.2013
Bachelor - Business Administration
International Business School (IBS)
Bulgaria 01.2019 - 01.2023
Skills
- Effective Communication
Collaborative team player
Problem-Solving
Ability to easily adapt to changes
Emotional Intelligence
Thinking outside of box
Multitasking and prioritization
Proficiency in MS Office
Certification
- Java Script - Basic
- Microsoft Excel
- Car license
- Lean Six Sigma
- Project Automation True Intelligent Systems
Languages
English: Reading: Proficient, Writing: Proficient, Speaking: Proficient
Bulgarian: Reading: Native, Writing: Native, Speaking: Native
Russian: Reading: Basic, Writing: Basic, Speaking: Basic
Timeline
EMEA Payment Analyst
HP Inc, Sofia
04.2024 - Current
Sales Compensation Business Consultant
Hp Inc, Sofia
03.2024 - 04.2025
HR Operations Specialist
Apex Group Ltd.
06.2023 - 02.2024
Bachelor - Business Administration
International Business School (IBS)
01.2019 - 01.2023
High School Diploma - English and Russian
32 SOU “St. Kliment Ohridski”
01.2008 - 01.2013