Delyana Bratanova
Student
Asenovgrad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Completed a Bachelor's degree in Digital Marketing and various courses in the field. Excited to learn from high-performing and successful team. Possess excellent communication, problem solving and teamwork abilities.
Overview
5
5
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Customer Service Specialist
Econt Express
10.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Delivered exceptional customer support, addressing complex issues promptly and effectively to maintain client satisfaction levels.
Outreach Intern
Fervor Seo LLC
09.2023 - 02.2024
- Developed strong talent pipelines through proactive sourcing, networking events, and LinkedIn outreach.
- Effective communications with partners & meetings schedulin.
- Assisted clients with troubleshooting issues remotely via phone or email support prior to dispatching a technician on-site when necessary.
Game Presenter
Studio Tech
11.2022 - 06.2023
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
- Enhanced player experience by delivering engaging and informative game presentations.
- Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
Restaurant Supervisor
Mövenpick Eisdiele and Restaurant
04.2022 - 09.2022
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Organized implementation of new banners, displays, and menus
- Managed reservation system effectively, minimizing wait times and ensuring guest satisfaction.
Social Media Marketing Assistant
www.marketplacebg.com
11.2020 - 02.2022
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed correspondence letters, memos and emails.
Education
Bachelor Of Economics - Marketing
University of National And World Economy
06-2025
Performance Marketing Exper: Digital Marketing - Marketing
SoftUni Digital
Remote 04.2001 -
Economist - Industry
National Trade High School
06-2021
B2 (advanced Mid) - English
Maximum Schools
04-2020
Skills
Excellent Communication
Decision-Making
Computer assistance
Planning and Coordination
Flexible and Adaptable
Email management
Customer service
Time management
Call center experience
Telephone and email support
Certification
Speciality Graphic design , SoftUni Digital
Timeline
Customer Service Specialist
Econt Express
10.2024 - Current
Conversion Rate Optimization and Automation, SoftUni Digital
05-2024
Google Analytics Advanced, SoftUni Digital
02-2024
Outreach Intern
Fervor Seo LLC
09.2023 - 02.2024
Facebook Marketing Advanced, SoftUni Digital
09-2023
Advanced Search Engine Optimization, SoftUni Digital
02-2023
Content Marketing , SoftUni Digital
12-2022
Game Presenter
Studio Tech
11.2022 - 06.2023
Speciality Graphic design , SoftUni Digital
05-2022
Restaurant Supervisor
Mövenpick Eisdiele and Restaurant
04.2022 - 09.2022
Social Media Marketing Assistant
www.marketplacebg.com
11.2020 - 02.2022
Performance Marketing Exper: Digital Marketing - Marketing
SoftUni Digital
04.2001 -
Bachelor Of Economics - Marketing
University of National And World Economy
Economist - Industry
National Trade High School
B2 (advanced Mid) - English
Maximum Schools
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