Jira, Confluence, Zendesk
David Dahlev
Payments Specialist
Sofia
Summary
With a background in payments processing within the fast-evolving FinTech industry, I bring valuable experience to the table. Within my role at a forward-thinking FinTech company, I focus on optimizing payment processes with care and attention to detail. Recognized for my unwavering commitment and attention to detail, I am dedicated to ensuring the integrity of financial transactions while consistently meeting the needs of clients and stakeholders. My work ethic is grounded in humility, as I acknowledge the significant impact my contributions have on the organization's overall success.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Payment Operations Specialist
Capital.com
05.2022 - Current
- Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
- Contributed to business growth by analyzing sales data, identifying patterns, and offering insights into potential areas of expansion or adjustment.
- Strengthened financial security by monitoring potential fraudulent activities and implementing preventive measures.
- Reduced errors in payment transactions by conducting thorough audits and identifying areas for improvement.
- Boosted customer satisfaction with timely and accurate processing of various payment methods.
- Facilitated smooth communication between finance teams, vendors, and clients to resolve payment issues promptly.
- Implemented cost-saving initiatives within the department through process optimization and vendor negotiation strategies.
- Organized data management systems for easy access to vital information required for daily operations in the payments department.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Trained new team members on company-specific software and standard operating procedures for efficient onboarding.
- Monitored accounts to verify compliance with payment terms and schedules.
KYC Specialist
Capital.com
11.2021 - 05.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to successful external reviews, demonstrating effective implementation of KYC standards within the organization.
- Supported AML investigations by providing accurate and timely information on customers'' financial activities.
- Collaborated with cross-functional teams to ensure alignment of KYC processes across the organization.
- Assisted in the development of new KYC-related tools and systems, contributing to a more efficient and effective AML program.
Sortation Associate
Amazon.co.uk
06.2016 - 12.2019
- Increased productivity by working collaboratively with team members to meet deadlines.
- Troubleshot technical issues with scanning equipment quickly, minimizing downtime during shifts.
- Promoted a positive work atmosphere by actively participating in team meetings and offering constructive feedback when appropriate.
- Maintained a safe work environment through proper handling of packages and equipment.
- Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
Various Jobs
Various Employers
06.2012 - 05.2016
Education
High School Diploma -
PTG "D-r Nikola Vasilliadi"
Gabrovo, Bulgaria 04.2001 -
Skills
Dispute Resolution
Transaction monitoring
Electronic Payments
Microsoft Excel
Research and due diligence
Team Bonding
FDCPA Compliance
Professional Demeanor
Analytical Thinking
Problem-solving aptitude
Reliability
Multitasking
Training and Teaching
Written Communication
Google Search skills
AML Regulations Essentials
Software
Overall computer literacy
Programming (Python)
Bank/PSP - Back office/Terminals/Dashboards
Google Workspace
Sum&Sub, LexisNexis, GBG
Hobbies
In my free time, I enjoy learning about ancient Mesopotamian history and symbols. I also like staying active through sports to keep fit physically and mentally. I'm passionate about music, learning to play the guitar, and singing. Whenever I get the chance, I relax by fishing by the water.
Timeline
Payment Operations Specialist
Capital.com
05.2022 - Current
KYC Specialist
Capital.com
11.2021 - 05.2022
Sortation Associate
Amazon.co.uk
06.2016 - 12.2019
Various Jobs
Various Employers
06.2012 - 05.2016
High School Diploma -
PTG "D-r Nikola Vasilliadi"
04.2001 -
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