Daria Bondarenko
London,UK
Summary
Motivated and organized individual with experience in social media management and client services. Skilled in creating and managing Instagram content to enhance brand visibility and engage followers. Experienced in managing appointments, maintaining organization, and ensuring clients have a positive experience both online and in-person. Strong communication skills, with a focus on delivering exceptional customer service. Currently pursuing a degree in Business Management at Kings College London. Currently studying Business Management at Kings College London .
Overview
1
1
year of professional experience
Work History
SMM manager
Cafe
Online , Instagram, Ukraine
01.2023 - 07.2023
- Created and managed daily content (photos, videos, stories) to showcase menu items, events, and customer experiences.
- Developed and promoted special offers, events on Instagram to drive customer engagement.
- Engaged with followers by responding to comments, direct messages, reposting customer stories.
- Organized giveaways, contests to boost interaction and brand awareness.
Beauty salon receptionist
beauty salon "Lamour"
Chernivtsi, Ukraine
09.2022 - 01.2023
- Greeted clients, answered phone calls, and scheduled appointments.
- Managed office calendar, set new appointments and assisted with arrangements.
- Kept the reception area clean, organized, and welcoming.
- Assisted with processing payments and maintaining accurate records.
- Provided information about services, promotions, and products to customers.
- Coordinated with staff to ensure appointments ran on time.
Education
Bachelor of Business Administration - marketing
Chernivtsi National University of Yuriy Fedkovych
Chernivtsi Ukraine 09/2022 - 05/2023
Foundation Degree - Business management and social sciences
Kings College London
London, UK 09/2023 - 05/2024
Bachelor of Business Management -
Kings College London
London , UK 09/2024 -
Skills
- Client Relationship Management
- Customer Service
- Time Management
- Content Creation
- Communication
- Problem Solving
- Customer engagement
Timeline
SMM manager
Cafe
01.2023 - 07.2023
Beauty salon receptionist
beauty salon "Lamour"
09.2022 - 01.2023
Bachelor of Business Administration - marketing
Chernivtsi National University of Yuriy Fedkovych
09/2022 - 05/2023
Foundation Degree - Business management and social sciences
Kings College London
09/2023 - 05/2024
Bachelor of Business Management -
Kings College London
09/2024 -
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