Daniele Borelli
CSO
Sofia
Summary
Detail-oriented and reliable professional with solid experience in customer support, billing, collections, and customer account management. Skilled in handling invoices, credit notes, payment tracking, and resolving client billing issues in a timely and accurate manner. Proven ability to maintain strong client relationships while ensuring compliance with procedures. Comfortable working in fast-paced environments with a focus on precision, deadlines, and clear communication.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Customer Support Operator
Flutter International
04.2025 - Current
- Facilitated clear communication between different departments within the organization, ensuring smooth collaboration on projects affecting multiple teams.
- Ensured compliance with industry standards and regulations through diligent monitoring of all activities within the support department.
- Assisted customers with technical troubleshooting, effectively reducing downtime and increasing system reliability.
- Improved customer satisfaction by efficiently addressing and resolving support issues.
- Collaborated with cross-functional teams to implement solutions that enhanced product performance and user satisfaction.
Customer Support Agent
Telus International
09.2023 - 03.2025
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
- Provided mentoring and guidance to new team members for seamless integration into the customer support environment.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
Billing & Customer Operations Specialist
Colorpix SRL
11.2018 - 01.2023
- Managed the full order-to-cash cycle, including issuing invoices and credit notes
- Maintained direct communication with clients regarding billing, payments, and order updates
- Recorded incoming payments and supported general accounting tasks
- Assisted with account reconciliation and internal documentation
- Facilitated successful resolutions of complex customer issues through collaboration with multiple departments within the organization.
- Improved overall operational efficiency, contributing to company growth and success.
- Supported sales efforts through timely follow-up with prospective clients, helping drive revenue growth.
Furniture Assembler
Pinferi SRL
06.2016 - 10.2018
- Assisted in inventory management, tracking materials used for each project and maintaining accurate records for restocking purposes.
- Enhanced product durability with meticulous attention to detail during the joining of components using various fasteners and adhesives.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
Professional Drummer
Black Out Orchestra
06.2014 - 05.2016
- Enhanced live show experiences by syncing drumming patterns with visual elements such as lighting and projections.
- Broadened musical horizons by studying various genres and incorporating new techniques into performances to create a unique signature sound.
- Collaborated with band members to create cohesive and innovative rhythm sections for various musical genres.
Restaurant Waiter
Cavallino Rosso
05.2013 - 01.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Education
High School Diploma -
Art Institute P.Policarpo
Pistoia 04.2001 -
Skills
Patience and tolerance
Ticket management
Payment arrangement
Credit control
Billing procedures
Accounts receivable specialist
Microsoft office
Multitasking Abilities
Organization and time management
Excellent communication
Live chat support
Training and coaching
Salesforce proficiency
Timeline
Customer Support Operator
Flutter International
04.2025 - Current
Customer Support Agent
Telus International
09.2023 - 03.2025
Billing & Customer Operations Specialist
Colorpix SRL
11.2018 - 01.2023
Furniture Assembler
Pinferi SRL
06.2016 - 10.2018
Professional Drummer
Black Out Orchestra
06.2014 - 05.2016
Restaurant Waiter
Cavallino Rosso
05.2013 - 01.2014
High School Diploma -
Art Institute P.Policarpo
04.2001 -
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