Daniela Nicheva

- Led the development of customer experience strategies, implementing robust quality control measures and managing customer complaints to enhance overall satisfaction.

- Collaborated with cross-functional teams to improve processes based on customer feedback and data insights, leading to increased retention and satisfaction.

- Spearheaded digital transformation efforts, leveraging technology to streamline processes and improve customer interaction touchpoints.

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.

- Co-founded and built a successful creative agency, responsible for developing engaging and impactful brand strategies and storytelling for clients across various industries.

- Led the creative direction of all client projects, crafting innovative advertising campaigns that drove consumer engagement and brand growth.

- Translated complex marketing objectives into clear, compelling creative strategies, ensuring alignment with client goals and industry trends.

- Managed and mentored a multidisciplinary team of designers, copywriters, and developers, overseeing the end-to-end production of creative assets.

- Developed new business opportunities and pitched creative strategies to clients, significantly expanding the company’s client base.

- Analyzed market trends and consumer insights to refine strategies, ensuring competitiveness and relevance in all deliverables.

• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Established a successful business by identifying market needs and developing innovative solutions.

- Directed a residential sales force of 250 employees, driving significant growth through targeted sales strategies and customer-focused initiatives.

- Collaborated with marketing and product development teams to ensure alignment between sales efforts and overall business goals.

• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Led B2B mobile strategy, managing key client accounts and overseeing product management and sales strategy implementation for different verticals.

- Drove new business opportunities through effective market research and customer-oriented strategies.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

- Launched and managed sales strategies, increasing market share and customer retention in the wholesale internet services market.

- Developed new products and sales strategies, focusing on customer satisfaction and market trends.

• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.

- Managed strategic account relations for top Bulgarian corporations, leading a sales force of 42 employees and driving retention and new business.

- Developed and implemented corporate sales strategies, achieving retention and growth targets.

• Implemented and developed operational standards, policies and procedures.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.

• Directed all customer-related activities in the Sofia and Blagoevgrad regions, managing a team of 30 employees and exceeding sales targets consistently.
• Developed and executed successful business plans that resulted in improved market share and profitability within the region.
• Boosted brand growth by devising strategic network and marketing tactics.
• Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.