Daniela Hristova
Sofia
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work History
Store Supervisor
TBI BANK
11.2023 - Current
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Sales Specialist
TBI Bank
03.2022 - 10.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
Sales Specialist
Deichmann
07.2019 - 03.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Education
High School Diploma -
14 High School Prof. DR. Asen Zlatarev
Sofia 05.2005 - 05.2017
Philosophy
SOFIA UNIVERSITY ST. KLIMENT OHRIDSKI
Sofia, Bulgaria 05.2022 - Current
Skills
- Customer Service
- Staff Supervision
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Shift Scheduling
- Customer experience management
- Employee Motivation
- Scheduling Coordination
Timeline
Store Supervisor
TBI BANK
11.2023 - Current
Philosophy
SOFIA UNIVERSITY ST. KLIMENT OHRIDSKI
05.2022 - Current
Sales Specialist
TBI Bank
03.2022 - 10.2023
Sales Specialist
Deichmann
07.2019 - 03.2023
High School Diploma -
14 High School Prof. DR. Asen Zlatarev
05.2005 - 05.2017
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