Microsoft 365, Intune, Entra, Azure, Jira, NinjaOne
Hi, I’m
Daniel Nahold
Sofia
Summary
Dynamic IT professional with extensive experience at Veritas Backup Solutions, excelling in technical support and customer satisfaction. Proven expertise in system monitoring and network troubleshooting, coupled with strong problem-solving skills. Successfully managed escalated cases, enhancing data security and high availability in complex environments. Committed to delivering innovative solutions and exceptional service.
Overview
24
years of professional experience
3
Languages
Work History
Yoummday Bulgaria EOOD
Sistem Administrator
03.2019 - 01.2026
Job overview
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Installed and configured operating systems and applications
Veritas Backup Solutions
Advanced Technical Support Engineer
07.2015 - 03.2019
Job overview
- Improved customer satisfaction ratings by providing timely and effective technical support.
- Advanced knowledge in Veritas Backup Software Solutions (Backup Exec, Desktop and Laptop
Option, Symantec System Recovery, Symantec System Recovery Management Server). - Provided a high level of professional and competent support to major Veritas customers and
Partners located in Germany, Austria and Switzerland in their complex Data Center or Cloud
environments. (Solving complicated Data Center and Cloud issues related to data backup and high
availability in business-critical environments). - Consulting customer regarding better possibilities for Data Center solutions, leading to performance
improvement and better data high availability and data security - Maintained a high level of technical product knowledge in Veritas products and become
knowledgeable in new products - Managed escalated cases efficiently, liaising between customers and development teams to ensure prompt resolution of issues.
- Collaborated with cross-functional teams to develop innovative solutions for advanced technical problems.
- Mentored junior engineers, sharing expertise in advanced technical support methodologies.
Hewlett Packard Global Delivery Center, Industry Standard Server Division
Technical Solution Consultant
09.2013 - 07.2015
Job overview
- Expert knowledge in HP Industry Server Systems (HP Blade Server System, DL Series, ML Series,
BL Series). - Intensive testing in Lab environment to provide the best possible solution to the customer.
- Providing high level of technical support and assistance by solving complex technical and
performance issues via Phone and E-Mail for major German speaking HP Business Partners and
customers in their dedicated data center environments in timely manner according their Service
Level Agreement (SLA) with the help of remote storage tools such as Navigator, Command View,
Web GUI, putty etc. - Localization and remote repair/replacement of defective parts.
- Resolved escalated technical issues promptly; serving as the go-to resource for clients and colleagues in need of expert assistance.
- Coordinated with cross-functional teams to ensure seamless integration between various software components.
- Analyzed customer feedback, using insights gained to drive continuous improvement in product offerings and support services.
KNAPP AG
Head of Assembly
09.2011 - 04.2013
Job overview
- Building high available automated commissioning systems for leading pharmacy and healthcare companies worldwide
- Construction and maintenance of complex electrical installations for industrial conveyor systems
- Lead a team of electricians to implement projects in time
- Collaborated with cross-functional teams to develop cost-effective solutions for manufacturing challenges.
- Providing high level of technical support and assistance by solving complex technical issues to
customers worldwide
RESI Informatik & Automation GmbH
Programmer, Technician, Head of Commissioning
01.2008 - 05.2011
Job overview
- Design and construction of electronic components for the company's purposes and products
- Creating and designing a visual graphical interface for building automation
- Installation and Startup of complex automation systems in office buildings and Luxurious Mansions
- Usage of KNX (EIB), DALI or MODBUS subnets to controlling the heating, air conditioner,
ventilation, light, shading, access controll and multimedia - Reduced system errors and improved reliability through rigorous debugging processes.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Peitler Personal Service E.U
Building Electrician
06.2007 - 01.2008
Job overview
- Building electrical installations.
Magna Steyr
Electrician and Maintenance
02.2005 - 03.2007
Job overview
- Мaintenance of complex conveyor and stationary systems in the car factory of Magna Steyr,
producing cars for Daimler-Chysler, BMW, Saab, Mini and other manifacturers as elecrician - Ensure continuous 24/7 functionality of the entire system
Gladitsch Elektrotechnik GmbH
Building Electrician
11.2002 - 01.2003
Job overview
- Construction of industrial electrical installations
Eurostar Automobilwerk GmbH
Industrial Electrician
08.2001 - 07.2002
Job overview
- Construction of industrial electrical installations
Education
Mikrotikls SIA
from MikroTik Certified Enterprise Wireless Engineer
02-2023
Mikrotikls SIA
from MikroTik Certified Switching Engineer
06-2022
Mikrotikls SIA
from MikroTik Certified Routing Engineer
01-2023
Mikrotikls SIA
from MikroTik Certified Traffic Control Engineer
01-2023
Mikrotikls SIA
from MikroTik Certified Wireless Engineer
09-2022
Microsoft
from Microsoft 365 Mobility And Security
11-2021
Microsoft
from Office 365 Administrator
10-2021
Mikrotikls SIA
from MikroTik Certified Network Associate
09-2021
WIFI SteiermarkGraz (Austria)
No Degree from Elektronik 2000
04.2001
University Overview
- From the basics to microprocessor technology as well as troubleshooting and repair.
School of Electrical Engineering A.S.PopovKyustendil, Bulgaria
No Degree from Design And Technology of Electronic Components
04.2001
OESPU Kiril I MetodiiKyustendil, Bulgaria
No Degree
04.2001
Skills
System monitoring
Remote Access
Network troubleshooting
Software installation
Hardware and software installation
Network administration
Windows administration
Desktop troubleshooting
System updates
Virtualization technologies
Hardware troubleshooting
Technical support
IT documentation
Backup management
Program installations
User management
Configuration management
End point configurations
Remote support
Teamwork and collaboration
Problem-solving
Ticket management
Customer support
Application installations
Remote diagnostics
Technical troubleshooting
Hardware upgrades
Software updates
Backup and recovery
JIRA systems
Knowledge in troubleshooting and repair of elecronic devices
Advanced Knowledge in Hardware of HP Proliant and Blade Servers
Expert knowledge in computer hardware
Advanced knowledge in Windows Server and Desktop Platforms and their roles and features
Advanced knowledge in other Microsoft Data Center Solutions (Hyper-V, Clustering)
Knowledge in VMware virtualization software
Microsoft 365, Intune, Azure, Jira, NinjaOne knowledge
Software
Timeline
Sistem Administrator
Yoummday Bulgaria EOOD
03.2019 - 01.2026
Advanced Technical Support Engineer
Veritas Backup Solutions
07.2015 - 03.2019
Technical Solution Consultant
Hewlett Packard Global Delivery Center, Industry Standard Server Division
09.2013 - 07.2015
Head of Assembly
KNAPP AG
09.2011 - 04.2013
Programmer, Technician, Head of Commissioning
RESI Informatik & Automation GmbH
01.2008 - 05.2011
Building Electrician
Peitler Personal Service E.U
06.2007 - 01.2008
Electrician and Maintenance
Magna Steyr
02.2005 - 03.2007
Building Electrician
Gladitsch Elektrotechnik GmbH
11.2002 - 01.2003
Industrial Electrician
Eurostar Automobilwerk GmbH
08.2001 - 07.2002
WIFI Steiermark
No Degree from Elektronik 2000
04.2001
School of Electrical Engineering A.S.Popov
No Degree from Design And Technology of Electronic Components
04.2001
OESPU Kiril I Metodii
No Degree
04.2001
Mikrotikls SIA
from MikroTik Certified Enterprise Wireless Engineer
Mikrotikls SIA
from MikroTik Certified Switching Engineer
Mikrotikls SIA
from MikroTik Certified Routing Engineer
Mikrotikls SIA
from MikroTik Certified Traffic Control Engineer
Mikrotikls SIA
from MikroTik Certified Wireless Engineer
Microsoft
from Microsoft 365 Mobility And Security
Microsoft
from Office 365 Administrator
Mikrotikls SIA
from MikroTik Certified Network Associate