Daniel Ivaylov Zdravkov
Business Administration Expert
Sofia
Summary
A motivated Business Administration graduate with a concentration in Management from the American University in Bulgaria. With diverse experience spanning customer service, banking, and project management, I have developed strong communication, problem-solving, and relationship management skills. I have successfully managed customer escalations, driven improvements, and maintained client relationships in my role as a Relationship Manager at Tek Experts for Microsoft. Additionally, my experience in both banking and family business operations has honed my abilities in contract preparation, database management, and cross-functional communication. Known for my strong work ethic, adaptability, and commitment to continuous improvement, I am eager to contribute to the success of your organization.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Business Administration Expert
DSK Bank
02.2024 - Current
- Prepare and process contracts and related documents for both existing and new bank clients.
- Update and maintain database systems by reflecting changes based on signed agreements.
- Collaborate with dealers to gather additional information and ensure all necessary documentation is complete and accurate.
Relationship manager
Tek Experts
04.2022 - 08.2023
- Company Overview: Business sector: Information technologies, Company size: above 300
- Serve as the primary point of contact for customers, managing and resolving escalated issues to ensure satisfaction.
- Advocate for customer needs, collaborating with internal teams to identify and implement effective solutions.
- Build and maintain strong client relationships, driving continuous improvements and fostering long-term loyalty.
- Utilize strong communication, problem-solving, and technical skills to resolve complex issues and deliver high-quality service.
Bank Internship
Postbank
06.2021 - 08.2021
- Company Overview: Business sector: Banks and credit
- Business sector: Banks and credit
Busser
Orleans Inn
06.2019 - 08.2019
- Company Overview: Business sector: Food and Beverage, Company size: 10 - 20
- Work&Travel program for the summer
- Business sector: Food and Beverage, Company size: 10 - 20
Education
Bachelor's degree - Business Administration, Management
American University in Bulgaria
Blagoevgrad, Bulgaria 01.2018 - Current
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Responsible
- Hardworking
- Motivated to learn
- Teamwork
Contacts
zdravkov0406@gmail.com, +359876448990
Personal Information
- Citizenship: Bulgaria
- Date of Birth: 04/06/98
- Gender: Male
Timeline
Business Administration Expert
DSK Bank
02.2024 - Current
Relationship manager
Tek Experts
04.2022 - 08.2023
Bank Internship
Postbank
06.2021 - 08.2021
Busser
Orleans Inn
06.2019 - 08.2019
Bachelor's degree - Business Administration, Management
American University in Bulgaria
01.2018 - Current
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