Dani Iliev
NOC Engineer
Pleven
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
NOC Engineer
S3 Company
12.2023 - Current
- Assembling and configuring server hardware.
- Installing and configuring operating systems.
- Communicating with business customers via a ticketing system.
- Monitoring data center infrastructure.
- Monitoring and basic configuration of network services.
- Installation of server and network equipment in colocation rooms.
- Arrangement and cabling with fiber optic and copper patches in server racks.
- Installing or reinstalling operating systems to servers.
- Troubleshooting of hardware and software related to servers.
- Escalation of different types of cases to the respective department.
System Administrator
Ilinden Ltd.
10.2022 - 12.2023
- Company Overview: Pleven, Business sector: Manufacturing
- Ensuring the functionality and security of the enterprise's information systems and cybersecurity infrastructure.
- Administering NAS systems and managing Cisco Meraki firewalls.
- Adding and configuring new users to the network.
- Serving as the administrator of the ERP system.
- Utilizing a ticketing system for issue tracking and resolution.
- Providing enterprise support in ERP-related activities, including accounting, shipping, sales, and technology processes.
- Acting as the primary System Administrator for the organization.
System Administrator
HEART AND BRAIN CENTER OF CLINICAL EXCELLENCE
01.2022 - 05.2022
- Company Overview: Pleven, Business sector: Healthcare, Company size: above 300
- Maintaining and managing the hospital's software and hardware infrastructure.
- Administering Windows Server environments and managing virtual machines with Hyper-V.
- Managing Active Directory, including assigning user rights and configuring access to shared resources.
- Administering the hospital's information system and providing technical assistance to medical staff.
Customer Service Representative
Vivacom
06.2016 - 12.2021
- Company Overview: Pleven, Company size: above 300
- Providing technical support for issues related to fixed services offered by the company, including FTTB, FTTH, POTS, ANO, ADSL, VDSL, IPTV, and DTH.
Education
Bachelor's degree - Business informatics
D. A. Academy of Economics
Svishtov, Bulgaria 06.2022 - Current
Skills
System monitoring
Incident management
Software installation
Network administration
Windows administration
Virtualization technologies
Technical support
Helpdesk operations
Help desk software
Customer service
undefinedCertification
Professional certification: Holder of a Certificate of Professional Qualification as a "Computer Systems Technician."
Timeline
NOC Engineer
S3 Company
12.2023 - Current
System Administrator
Ilinden Ltd.
10.2022 - 12.2023
Bachelor's degree - Business informatics
D. A. Academy of Economics
06.2022 - Current
System Administrator
HEART AND BRAIN CENTER OF CLINICAL EXCELLENCE
01.2022 - 05.2022
Customer Service Representative
Vivacom
06.2016 - 12.2021
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