Dalia Semerdzhieva
Teacher
Sofia
Summary
Adept at multitasking and organization, I enhanced customer satisfaction at Bivak Foods Ltd by delivering high-quality dishes and maintaining a clean, sanitary workspace. My strong attention to safe food handling and teamwork skills contributed to efficient kitchen operations and positive customer feedback, showcasing my ability to thrive in fast-paced environments. Dynamic individual with hands-on experience in the restaurant industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Team Leader
Bivak Foods Ltd
08.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Apprentice Printer
Vladislav Detistov
08.2024 - Current
Cashier
Bivak Foods Ltd
12.2020 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Cook
Bivak Foods Ltd
Sofia, Sofia-Capital
07.2020 - Current
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Student Volunteer
EABS
07.2024 - 07.2024
- Worked in team environment to maintain high levels of productivity.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Took and followed detailed directions from others.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
Food Waiter
Irina Vasilenko
06.2018 - 08.2019
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
Education
Bachelor of Arts - Philology
Sofia University St. Kliment Ohridski
Sofia 09.2025 - Current
Skills
Supply Restocking
Order Verification
Hospitality and service industry background
Strong attention to safe food handling procedures
Allergen awareness
Multitasking and Organization
Multitasking Abilities
Teamwork and Collaboration
Food Production
Team Supervision
Team motivation
Customer Service
Cash Handling
Customer Assistance
Timeline
Bachelor of Arts - Philology
Sofia University St. Kliment Ohridski
09.2025 - Current
Team Leader
Bivak Foods Ltd
08.2024 - Current
Apprentice Printer
Vladislav Detistov
08.2024 - Current
Student Volunteer
EABS
07.2024 - 07.2024
Cashier
Bivak Foods Ltd
12.2020 - Current
Cook
Bivak Foods Ltd
07.2020 - Current
Food Waiter
Irina Vasilenko
06.2018 - 08.2019
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