Summary
Overview
Work History
Education
Skills
Interests
Timeline
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DANIIL EMELIANOV

Customer Support Specialist
Sofia

Summary

Dedicated and results-driven specialist with a deep expertise in intercultural communications and a proven track record in analyzing map data. Skilled in problem-solving and adept at collaborating with cross-functional teams to achieve strategic objectives. I am seeking opportunities to contribute my talents to dynamic projects that tackle complex challenges, while continually honing my technical skills for ongoing professional growth.

Overview

6
6
years of post-secondary education
3
3
Languages

Work History

Map Data Specialist

Mapbox
12.2021 - 9 2022
  • Reviewed and validated customer feedback via internal tools with 98% quality rate;
  • Collected, processed, and analyzed spatial data from various sources, resulting in an accurate map of the area;
  • Consulted project team on daily cases related to the map data & bringing efficient solutions;
  • Elaborated escalation tickets via Github, Jira by assigned deadline;
  • Developed and managed project workflow documentation;
  • Collaborated with cross-functional teams to identify and resolve data-related issues.

Technical Support Specialist

HYPERVSN (Kino-Mo)
10.2020 - 02.2021
  • Delivered 24/7 Technical Support for HYPERVSN Customers and Partners regarding the Product via LiveChat and Skype;
  • Provided rapid response to incoming cases and queries of customers worldwide with the average time of 3 minutes;
  • Troubleshot technical issues and provided on-site technical support;
  • Provided support for end-users and resolved escalated technical issues;
  • Identified and resolved over 200 successful cases involving hardware failures;

Education

Bachelor of Arts - Intercultural Business Communications

Belarusian State Economic University
09.2015 - 05.2020

Coursera
Remote
08.2023 - 04.2024

Coursera
Remote
02.2023 - 05.2023

Universität Regensburg
Regensburg, Germany
10.2022 - 02.2023

Skills

Communication Skills

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Interests

Fantasy Football Analysis, Hiking, Networking

Timeline

Coursera
08.2023 - 04.2024

Coursera
02.2023 - 05.2023

Universität Regensburg
10.2022 - 02.2023

Map Data Specialist

Mapbox
12.2021 - 9 2022

Technical Support Specialist

HYPERVSN (Kino-Mo)
10.2020 - 02.2021

Bachelor of Arts - Intercultural Business Communications

Belarusian State Economic University
09.2015 - 05.2020

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DANIIL EMELIANOVCustomer Support Specialist