Christos Mirgkoudis
Psychologist
Xanthi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Support Agent
Telus International
01.2024 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Answered constant flow of customer calls with minimal wait times.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
Cashier
Rhino Estate Coffee Co
01.2022 - 09.2022
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Bar Waiter
Ammos Beach Bar
06.2019 - 09.2019
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Answered customers' questions, recommended items, and recorded order information.
Education
Master's - Psychology of Management
Plovdiv University "Paisii Hilendarski"
Plovdiv, Bulgaria 04.2001 -
Bachelor's - Psychology
Plovdiv University "Paisii Hilendarski"
Plovdiv 04.2001 -
Informatics
1st Vocational School
Xanthi 04.2001 -
Skills
Complaint resolution
Proofreading
Teamwork and Collaboration
Computer literacy
Communication
Friendly and Patient
Timeline
Customer Support Agent
Telus International
01.2024 - Current
Cashier
Rhino Estate Coffee Co
01.2022 - 09.2022
Bar Waiter
Ammos Beach Bar
06.2019 - 09.2019
Master's - Psychology of Management
Plovdiv University "Paisii Hilendarski"
04.2001 -
Bachelor's - Psychology
Plovdiv University "Paisii Hilendarski"
04.2001 -
Informatics
1st Vocational School
04.2001 -
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