Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Coaching youth basketball
Languages
Timeline
Generic

Christopher Michel

North Miami

Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in communication. Effectively drive revenue with skilled promotional and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Sales Representative

Walmart
03.2023 - 01.2025
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Customer Service Representative

Aetna
07.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Pool Attendant

Evolution Parking & Guest Services
10.2020 - 06.2021
  • Removed accumulated debris by washing down pool deck at beginning of each day.
  • Helped guests select food and beverage items with in-depth knowledge of preparation and ingredients.
  • Maintained stations and deck, regularly restocking supplies and rearranging chairs.
  • Increased satisfaction by engaging with guests and always being polite and helpful.
  • Backed up retail and foodservice staff, cross-training in different roles to be ready to help.
  • Uphold strict security protocols, checking ID bands and preventing unauthorized access to restricted areas.
  • Responded promptly to emergency situations, making guests comfortable and administering first aid.
  • Kept pool areas clean, neat, and attractive for guests.
  • Served guests by providing towels, drinks, and food items, as well as answering questions about available services.
  • Supported routine maintenance with routine checks of furniture, reporting rips, tears, and functional problems.

Online Customer Service Representative

Minou Cleaning Services
11.2016 - 08.2020
  • Provided exceptional guest service by responding promptly to inquiries and assisting with any concerns or requests from patrons.
  • Resolved customer disputes quickly and professionally, maintaining high standards of guest service.
  • Improved customer satisfaction by providing excellent guest service and promptly addressing concerns.
  • Supported daytime staff with smooth handover of duties at shift change times for seamless guest service.
  • Provided exceptional guest service by responding courteously and efficiently to inquiries or requests related to housekeeping concerns or general information about casino amenities.

Brother 2 Brother Organization
08.2018 - 06.2019
  • Company Overview: This was an organization I was a part of that specialized in turning young men into gentlemen.
  • We raised money for someone with cancer and did volunteer work with churches.
  • Also did a school wide trash clean up.
  • This was an organization I was a part of that specialized in turning young men into gentlemen.

Education

Associate of Science - Music Business And Management

Miami Dade College
Miami, FL
09.2026

High School Diploma -

Doctors Charter School
Miami, FL
06.2019

Skills

  • Hospitality management
  • Efficient deck maintenance
  • Towel inventory management
  • Operational planning
  • Prioritization and scheduling
  • Problem-solving analysis
  • Strategic task management
  • Calendar organization
  • Hygiene protocols
  • Textile maintenance
  • Strong interpersonal communication
  • Professional audio recording experience
  • Music production skills
  • Application of music theory concepts

Accomplishments

  • Supervised team of 10 staff members.
  • Documented and resolved orders which led to increased sales.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Sanitation Practices, Laundry, Active listening and communication, Studio recording experience, Sound Engineering, Music Theory, Member of Brother 2 Brother, Dean's List (First semester)

Coaching youth basketball

I helped a school that has not won a singular game in years bring their best record to date all in one season.

Languages

English
Bilingual or Proficient (C2)
Creole
Bilingual or Proficient (C2)

Timeline

Customer Service Sales Representative

Walmart
03.2023 - 01.2025

Customer Service Representative

Aetna
07.2021 - 01.2023

Pool Attendant

Evolution Parking & Guest Services
10.2020 - 06.2021

Brother 2 Brother Organization
08.2018 - 06.2019

Online Customer Service Representative

Minou Cleaning Services
11.2016 - 08.2020

Associate of Science - Music Business And Management

Miami Dade College

High School Diploma -

Doctors Charter School

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Christopher Michel