Christian Gromov
Freelance
Varna
Summary
I am from Varna born and raised, currently I am living in Sofia studying for my bachelors degree in Fine Arts.
Overview
2
2
Certifications
3
3
Languages
Work History
Bartender
Danielli
06.2019 - 09.2019
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
НГХНИ 'Константин Преславски'
Varna, Bulgaria 04.2001 -
Ниво 4 по ЕКР - Общообразователни
Средно училище за хуманитарни науки и изкуства „Константин Преславски“
Skills
Communication Skills: Proficient in conveying ideas clearly through both written and verbal channels Demonstrates active listening and the ability to articulate information effectively to various audiences
Teamwork: Capable of collaborating effectively within a team environment to achieve common goals Exhibits strong interpersonal skills, respects diverse viewpoints, and contributes positively to group dynamics
Problem-Solving: Skilled at identifying challenges, analyzing root causes, and developing innovative solutions Demonstrates critical thinking abilities and resourcefulness in resolving complex issues
Adaptability/Flexibility: Easily adjusts to new situations, environments, or responsibilities Embraces change positively, remains resilient in the face of challenges, and readily acquires new skills as needed
Technical Skills: Proficient in utilizing specific technical tools, software, or equipment relevant to the job role Possesses expertise in areas such as programming languages, software applications, or specialized machinery
Customer Service: Provides exceptional customer service by understanding and addressing the needs of clients or customers Demonstrates empathy, patience, and problem-solving abilities to ensure customer satisfaction
Attention to Detail: Meticulous in ensuring accuracy and precision in all tasks Pays close attention to details, maintains high standards of quality, and minimizes errors or oversights
Websites
Certificates
Certificate from ARC Academy
Digital Skills
Email Management: Ability to efficiently handle a high volume of customer inquiries via email, including responding promptly, managing email queues, and maintaining professionalism and clarity in written communication.
Social Media Management: Competence in utilizing social media platforms (e.g., Twitter, Facebook, LinkedIn) for customer support purposes, including responding to queries, addressing concerns, and engaging with customers through direct messages or comments.
Remote Communication Tools: Proficiency in video conferencing software (e.g., Zoom, Microsoft Teams, Google Meet) for conducting virtual meetings, remote training sessions, or providing personalized support via video calls.
Data Analysis and Reporting: Basic understanding of data analysis tools (e.g., Excel, Google Sheets) to track and analyze customer support metrics, generate reports, and identify trends or patterns to improve service quality and customer satisfaction.
Multitasking and Digital Tools Integration: Capability to multitask effectively while utilizing various digital tools simultaneously, including email, chat, phone systems, CRM software, and other relevant platforms to provide seamless customer support experiences.
Troubleshooting and Technical Aptitude: Fundamental knowledge of common technical issues, software applications, and digital devices to troubleshoot customer problems accurately and provide technical assistance as needed.
Personal Information
- Date of Birth: 08/20/2000
- Gender: Мъж
- Nationality: българин
Certification
ARC Academy Certificate for Fundamentals in Digital Art and Software
Combat Sports
Combat Sport teaches discipline and endurance. It helps you stay physically and mentally fit.
Timeline
ARC Academy Certificate for Fundamentals in Digital Art and Software
06-2020
Bartender
Danielli
06.2019 - 09.2019
C1 English Level
06-2019
High School Diploma -
НГХНИ 'Константин Преславски'
04.2001 -
Ниво 4 по ЕКР - Общообразователни
Средно училище за хуманитарни науки и изкуства „Константин Преславски“