Christian Gromov

I am from Varna born and raised, currently I am living in Sofia studying for my bachelors degree in Fine Arts.

Certificate from ARC Academy

Email Management: Ability to efficiently handle a high volume of customer inquiries via email, including responding promptly, managing email queues, and maintaining professionalism and clarity in written communication.

Social Media Management: Competence in utilizing social media platforms (e.g., Twitter, Facebook, LinkedIn) for customer support purposes, including responding to queries, addressing concerns, and engaging with customers through direct messages or comments.

Remote Communication Tools: Proficiency in video conferencing software (e.g., Zoom, Microsoft Teams, Google Meet) for conducting virtual meetings, remote training sessions, or providing personalized support via video calls.

Data Analysis and Reporting: Basic understanding of data analysis tools (e.g., Excel, Google Sheets) to track and analyze customer support metrics, generate reports, and identify trends or patterns to improve service quality and customer satisfaction.

Multitasking and Digital Tools Integration: Capability to multitask effectively while utilizing various digital tools simultaneously, including email, chat, phone systems, CRM software, and other relevant platforms to provide seamless customer support experiences.

Troubleshooting and Technical Aptitude: Fundamental knowledge of common technical issues, software applications, and digital devices to troubleshoot customer problems accurately and provide technical assistance as needed.

• Date of Birth: 08/20/2000
• Gender: Мъж
• Nationality: българин

ARC Academy Certificate for Fundamentals in Digital Art and Software

Combat Sport teaches discipline and endurance. It helps you stay physically and mentally fit.