Chenyan Liu
Chongqing
Summary
Reliable business professional with experience in project management, process improvement and customer support. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Supervisor (part-time)
Appen Technology
01.2024 - 08.2024
- Led data collection of a DMS+OMS project with over 450 participants, collaborating with cross-regional teams from Europe and Southeast Asia to ensure seamless execution.
- Assisted the TTS project team with various data collection tasks, coordinating domestic and international crowd resources to align with project goals.
- Conducted preliminary quality checks on collected data, ensuring accuracy and consistency.
- Provided customer support by liaising with clients, addressing their concerns, troubleshooting issues, and ensuring project requirements were met promptly.
- Proactively managed unexpected issues during the project and responded to client needs in real-time.
- Reduced project costs by 10%, achieved 100% client satisfaction, and completed the project two weeks ahead of schedule, securing a contract renewal.
Senior Operations Support
GloBird Energy (Chongqing) Energy Technology Co., Ltd.
06.2020 - 01.2024
- Provided comprehensive customer support by liaising between front-end customer service and back-end development teams, promptly resolving customer complaints, improving processes, and ensuring a seamless user experience.
- Managed project documentation, improved operational workflows, and implemented training plans across departments.
- Maintained and reviewed business processes, optimizing workflows based on regular assessments and team feedback.
- Trained teams, established workflows, communicated system optimization needs to the Australian development team, and collaborated with operations to propose and complete multiple system development requests.
- Managed a 5-7 person operations team, improving workflows and engaging with over 10 third-party vendors.
- Proposed and implemented over 15 customer experience improvements, collaborating with the development team to meet user needs.
Project Assistant Intern
Derun Environment
06.2019 - 10.2019
- Conducted market research and investigated similar projects, analyzing project feasibility through a combined approach of qualitative and quantitative analysis
- Independently authored project analysis reports for completed company projects and supported the execution of project implementations.
Audit Assistant Auditing
Chongqing Shishen Accounting Firm
02.2016 - 01.2017
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Completed audits in accordance with regulations and procedures.
Assistant Manager
Chongqing Xixifu Catering Operation Co., Ltd.
10.2014 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Analyzed market, human resource , and sales issues monthly, proposed solutions and generated market analysis reports.
Education
Master of Science - International Project Development
Neoma Business School
Rouen, FRANCE06.2020
Bachelor of Science - Accounting
Chongqing Technology And Business University
Chongqing, CHINA06.2015
Skills
- Project Management
- Team Coordination
- Client Relationship Management
- Customer Support
- Processes and procedures
Certification
- Prince 2 Foundation
- Scrum Fundamentals
Hobbies and Interests
- Tennis
- Diving(Advanced Open Water Diving Certificate)
Timeline
Project Supervisor (part-time)
Appen Technology
01.2024 - 08.2024
Senior Operations Support
GloBird Energy (Chongqing) Energy Technology Co., Ltd.
06.2020 - 01.2024
Project Assistant Intern
Derun Environment
06.2019 - 10.2019
Audit Assistant Auditing
Chongqing Shishen Accounting Firm
02.2016 - 01.2017
Assistant Manager
Chongqing Xixifu Catering Operation Co., Ltd.
10.2014 - 11.2015
Master of Science - International Project Development
Neoma Business School
Bachelor of Science - Accounting
Chongqing Technology And Business University
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