Burak Osman
Айтос,Bulgaria
Summary
A dedicated and multilingual professional seeking a call center position to utilize excellent communication skills in Turkish, Bulgarian, and English to provide exceptional customer service and support.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Laguna Park Hotel
Sunny Beach, Burgas
07.2022 - 09.2023
- Handled inbound customer inquiries in Turkish, Bulgarian, and English, providing prompt and courteous assistance
- Responded to customer inquiries via phone, email, and chat, addressing product questions, billing issues, and technical support
- Resolved customer complaints and issues by actively listening, analyzing problems, and proposing effective solutions
- Utilized CRM software to log and track customer interactions, update customer profiles, and manage case resolution
- Collaborated with cross-functional teams to ensure timely and satisfactory resolution of customer inquiries
- Consistently met or exceeded performance targets, including call quality, customer satisfaction, and response time
- And served customers in Turkish, English and Bulgarian.
Education
Diploma of Higher Education - PIPE WORK
HIGH SCHOOL OF CONSTRUCTION AND ARCHITECTURE
Burgas 09.2019 -
Skills
- Excellent interpersonal and communication skills
- Strong problem-solving and decision-making abilities
- Active listening skills to understand customer needs effectively
- Ability to work well in a fast-paced and high-pressure environment
- Proficient in using customer relationship management (CRM) software
- Skilled in handling irate or difficult customers with empathy and professionalism
- Strong multitasking skills and ability to prioritize tasks effectively
- Solid knowledge of product/service offerings and company policies
Languages
English
Intermediate
Turkish
Native
Bulgarian
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s hard to beat a person who never gives up.
Babe Ruth
Timeline
Customer Service Representative
Laguna Park Hotel
07.2022 - 09.2023
Diploma of Higher Education - PIPE WORK
HIGH SCHOOL OF CONSTRUCTION AND ARCHITECTURE
09.2019 -
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