Brahim Tachfine
Quality Engineer
Sofia
Summary
Experienced Quality Engineer with a strong background in customer service and quality assurance roles. Proficient in English, French, and Arabic. Highly skilled in SAP, Lean Six Sigma, and key quality management tools including FMEA, 8D, and Ishikawa. Demonstrated track record of improving supplier quality metrics and providing outstanding customer support through various channels.
Overview
7
7
years of professional experience
6
6
Languages
Work History
Supplier Quality Engineer
BHTC
05.2023 - Current
- Enhanced supplier quality metrics by implementing FMEA and Lean Six Sigma techniques.
- Conducted quality audits to ensure adherence to production standards.
- Managed supplier complaints and drove supplier improvement initiatives.
Customer Support Specialist
ModSquad
03.2022 - 05.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound chats/calls while maintaining excellent quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative
Concentrix
01.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Mechanical Engineering Intern
Royal Air Maroc
01.2018 - 07.2018
- Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions for overcoming obstacles.
- Performed calculations according to standard procedures.
- Developed technical skills through training and shadowing experienced professionals.
- Created detailed CAD models of components and assemblies, enhancing communication between engineering teams for seamless project execution.
Education
Master of Science - Electrical Engineering
Technical University Of Sofia
Sofia, Bulgaria 04.2001 -
Associate in Engineering Technology -
Specialized Institute of Logistics And Aeronautics
Casablanca 04.2001 -
High School Diploma -
Le Cedre
Casablanca 04.2001 -
Skills
Quality & Engineering: FMEA, 8D, Lean Six Sigma, Kaizen, SAP, Minitab, VDA 63, ISO 9001
Customer Service: Salesforce, Zendesk, Avaya, CRM
Technical: AutoCAD, SolidWorks, MATLAB
Soft Skills: Time management, Growth Mindset, Autonomy, Adaptation
Timeline
Supplier Quality Engineer
BHTC
05.2023 - Current
Customer Support Specialist
ModSquad
03.2022 - 05.2023
Customer Service Representative
Concentrix
01.2022 - 05.2023
Mechanical Engineering Intern
Royal Air Maroc
01.2018 - 07.2018
Master of Science - Electrical Engineering
Technical University Of Sofia
04.2001 -
Associate in Engineering Technology -
Specialized Institute of Logistics And Aeronautics
04.2001 -
High School Diploma -
Le Cedre
04.2001 -
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