Bozhidar Hantov
Cabin Crew
Sofia,22
Summary
Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to passengers.
Overview
4
4
years of professional experience
Work History
Cabin Crew
Wizz Air
08.2022 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
IT Team Coordinator
Kenes Group
01.2021 - 01.2024
- Worked with customer service to handle escalated customer issues.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
- Mentored junior team members, fostering professional growth through skill development workshops and one-on-one coaching sessions.
QA Specialist
ABC Global
02.2020 - 12.2020
- Reduced client dissatisfaction by efficiently identifying, documenting, and reporting issues to development teams.
- Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within the team.
- Enhanced software quality by conducting comprehensive test plans and executing test cases for various product releases.
- Facilitated effective communication between QA, development, and management teams through regular status updates on ongoing projects, including progress reports and issue tracking metrics.
Education
Bachelor of Science - European Studies
Sofia University
Sofia, Bulgaria 04.2001 -
High School Diploma -
Vasil Levski Profiled High School
Yambol, Bulgaria 04.2001 -
Skills
Safety awareness
Compliance and regulations
Emergency Procedures
Reliability and punctuality
Special Needs Assistance
Flight Preparation
Languages
Bulgarian
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
Russian
Intermediate
B1
Timeline
Cabin Crew
Wizz Air
08.2022 - Current
IT Team Coordinator
Kenes Group
01.2021 - 01.2024
QA Specialist
ABC Global
02.2020 - 12.2020
Bachelor of Science - European Studies
Sofia University
04.2001 -
High School Diploma -
Vasil Levski Profiled High School
04.2001 -
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