Microsoft Office
Bozhidar Dimitrov
Customer Support
Burgas
Summary
Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Transportation Manager
Giya EOOD
02.2023 - 04.2024
- Collaborated with manufacturing and supply chain management.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Customer Support Specialist
PremFina Technologies
04.2021 - 11.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high volume of inbound chats and emails while maintaining excellent call quality standards and adhering to established procedures.
- Answered constant flow of customer queries with minimal wait times.
- Offered assistance in implementing and developing training programs.
Store Manager
Montekristo Retail
02.2020 - 07.2021
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Trained and guided team members to maintain high productivity and performance metrics.
Forklift Operator
Knowhow
05.2016 - 12.2017
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
Online Vintage Clothing Store Owner
DaBo Vintage
03.2014 - 05.2022
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Developed a loyal customer base with personalized assistance and friendly interactions.
- Interacted well with customers to build connections and nurture relationships.
Barista Manager
Gelato OOD
03.2013 - 04.2016
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Philosophy
St. Cyril And St. Methodius University
Veliko Tarnovo, Bulgaria 05.2016
High School Diploma -
St. Cyril And St. Methodius
Burgas, Bulgaria 05.2011
Skills
Analytical Skills
Product and service solutions
Staff Training
Jira and Freshdesk
Software
Freshdesk
Jira
Timeline
Transportation Manager
Giya EOOD
02.2023 - 04.2024
Customer Support Specialist
PremFina Technologies
04.2021 - 11.2022
Store Manager
Montekristo Retail
02.2020 - 07.2021
Forklift Operator
Knowhow
05.2016 - 12.2017
Online Vintage Clothing Store Owner
DaBo Vintage
03.2014 - 05.2022
Barista Manager
Gelato OOD
03.2013 - 04.2016
Bachelor of Science - Philosophy
St. Cyril And St. Methodius University
High School Diploma -
St. Cyril And St. Methodius