Boyan Timov
Account Manager
Sofia
Overview
2025
2025
years of professional experience
1
1
Language
Work History
Retention Agent
Pavilion 492
08.2024 - 11.2024
Retention Agent
Confidential Financial Services
11.2023 - 08.2024
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new work method and sales strategies.
- Strengthened communication skills through regular interactions with existing clients.
- Proved successful working within tight deadlines and a fast-paced environment.
- Implemented upselling techniques based on client preferences, generating additional revenue.
- Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
- Semi - regulated company focused in the FinTech industry.
- Forex Trading
- Cryptocurrencies
- Knowledge of MetaTrader 4
- Relocated to Limassol
Conversion agent
Calista Services LTD
06.2023 - 11.2023
- Serves customers by selling products and meeting customer needs
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Retention agent
Galaxy Solutions
03.2023 - 04.2023
Sales agent
Galaxy Solutions
04.2022 - 02.2023
Sales agent
SBB Management
01.2022 - 03.2022
- Identified and maximized sales opportunities, and increased customer retention rates
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
Sales agent
Sigmaline LTD
09.2021 - 12.2021
- Got promoted from support to sales agent.
Customer support
Sigmaline LTD
08.2021 - 09.2021
- Worked to provide high customer satisfaction rates by providing optimal customer service.
Marketing Agent
Queste LTD
06.2021 - 07.2021
- Marketing agent representing the company to new prospects.
Sales script / pitch writer
1winbtc.com
03.2021 - 04.2021
- Online trading platform focused on cryptocurrencies
- Helped in writing a cold calling sales script and objection handling in the matter of days and tested it out successfully on experienced prospects with trading background
Sales agent
Amari group
10.2020 - 03.2021
- Sales agent concerned with selling fractional shares of private jets with a minimum investment of 12,000$
- Responsible for a few of the most successful conversations during the existence of the company, achieved highest lead conversion of not interested leads while working as a sales rep for the first time.
Logistics expert in office disassembly and relocation
Nosachi.bg
01.2019 - 10.2019
- Office disassembly crew concerned with the proper relocation and deinstallation of expensive and fragile equipment
- Got promoted to a logistical coordinator within 5 months of joining the crew, was responsible for the proper handling and relocation of office equipment and logistical coordination of the crew.
Bartender
Bar Sterling
6 2017 - 12.2018
- Sterling is one of the few night-life locations where a lot of tourists from abroad come to have fun when they're in Sofia
- Came up with cocktail recipes, got promoted within first 3 months after joining the staff.
Education
High School -
15 SOU Adam Mickiewizc
Skills
Leadership Communication skills Customer service Ability to work under pressure Decision making Time management
Leadership
Communication skills
Customer service
Ability to work under pressure
Decision making
Time management
Data analysis
Creative Pitching
Skilled Multi-tasker
Fintech/Forex Trading
Customer retention
Data analysis
Creative Pitching
Skilled Multi-tasker
Fintech/Forex Trading
Customer retention
Additional Information
Worked with Customer Service and Product Development departments to enhance overall customer experience.
Helped to increase customer return rates by providing excellent customer service at all times.
Timeline
Retention Agent
Pavilion 492
08.2024 - 11.2024
Retention Agent
Confidential Financial Services
11.2023 - 08.2024
Conversion agent
Calista Services LTD
06.2023 - 11.2023
Retention agent
Galaxy Solutions
03.2023 - 04.2023
Sales agent
Galaxy Solutions
04.2022 - 02.2023
Sales agent
SBB Management
01.2022 - 03.2022
Sales agent
Sigmaline LTD
09.2021 - 12.2021
Customer support
Sigmaline LTD
08.2021 - 09.2021
Marketing Agent
Queste LTD
06.2021 - 07.2021
Sales script / pitch writer
1winbtc.com
03.2021 - 04.2021
Sales agent
Amari group
10.2020 - 03.2021
Logistics expert in office disassembly and relocation
Nosachi.bg
01.2019 - 10.2019
Bartender
Bar Sterling
6 2017 - 12.2018
High School -
15 SOU Adam Mickiewizc
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