BORISLAVA METODIEVA BOZHILOVA

Greet and assist guests with check-in/check-out, providing a welcoming first impression of the hotel. Manage reservations, handle payments, billing, and foreign currency transactions with accuracy and efficiency. Provide personalized service by addressing guest needs, resolving complaints, and offering concierge-level recommendations. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences. Uphold hotel standards of luxury hospitality, professionalism, and discretion at all times.

Greeted and accommodated more than 100 guests daily, trying to make each of them feel welcome. Handled reservations, including group ones, fulfilled special requests. Responded to 40+ emails and messages sent through various booking platforms and 20+ phone calls per day. Issued invoices, daily/nightly reports depending on the shift. Organized trips and transfers. Dealt with complaints and inquiries from guests quickly and in a polite manner. I trained 7 other full-time employees.

Greeted and checked in guests, managed reservations. Supervised the housekeeping. In addition to the position of receptionist, I also performed the duties of bartender and waitress, serving the customers of the hotel’s restaurant.

Greeted and seated guests, creating a welcoming atmosphere. Took and accurately passed orders, coordinating with kitchen staff to ensure timely and accurate food service. Managed 6+ tables simultaneously without errors. Processed cash and credit transactions without errors.