BORISLAV BORISOV
Computer systems technician
Sofia
Summary
Ambitious and motivated computer specialist, ready and willing to develop in your company. With experience as a database administrator, technical support and knowledge of computer technology. Eager to grow alongside companies, IT and technical arsenals. Able to deal with problems in tense situations and to be demanding of himself. Committed to maintain maximum uptimes and optimal operational efficiencies through budget-friendly oversight and effective technical expertise. Understands the importance of fulfilling the brands mission with every action and interaction.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Technical Support
Telus International
09.2023 - 05.2024
- Improved overall customer satisfaction by providing timely technical support and addressing concerns effectively.
- Provided timely technical support to employees, minimizing downtime, and maintaining workflow continuity.
- Increased client satisfaction by providing expert technical support for all calibration-related inquiries.
- Increased overall efficiency by providing timely technical support and troubleshooting assistance to clients.
- Provided fast and easy-to-customer solutions for the technical issue with step-by-step troubleshooting and patience.
- Optimizing workflow by fast and secure work process.
- Provided technical support for troubleshooting network-related problems, leading to improved user satisfaction.
- Managed over 50 costumer calls or more than 80 emails per day.
Database Administrator
Golden Rose
09.2022 - 02.2023
- Migrated databases from on-premise to cloud, providing high availability and scalability.
- Developed a disaster recovery plan that ensured data availability and integrity in the event of an outage.
- Created and updated database designs and data models.
- Conducted regular audits of data quality, identifying inconsistencies and implementing corrective actions as necessary.
Internship, Electronics Quality Control
Festo
06.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Implemented quality control measures to ensure product quality standards were met.
Education
Bachelor of Applied Science in Information Technology - Computer Networking And Telecommunications
New Bulgarian University
Sofia 09.2022 - Current
Associate in Electronics Engineering Technology - Computer Engineering And Technology
SPGE John Atanasov
Sofia 09.2017 - 06.2022
Skills
Electrical Systems
Problem-solving abilities
Computer Skills
AutoCAD
Critical Thinking
Adaptability
Organizational Skills
Technical Drawings
Schematics understanding
Electronics
Electronics Installation
Analog electronics design
Microsoft Office
Languages
Bulgarian
Native language
English
Proficient
C2
German
Elementary
A2
Spanish
Elementary
A2
Timeline
Technical Support
Telus International
09.2023 - 05.2024
Database Administrator
Golden Rose
09.2022 - 02.2023
Bachelor of Applied Science in Information Technology - Computer Networking And Telecommunications
New Bulgarian University
09.2022 - Current
Internship, Electronics Quality Control
Festo
06.2022 - 08.2022
Associate in Electronics Engineering Technology - Computer Engineering And Technology
SPGE John Atanasov
09.2017 - 06.2022
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