Borislav Borisov

• Managed conflict resolution among team members, fostering positive and collaborative work environment.
• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

• Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
• Organize, manage, control and be responsible for addressing any and all customer inquiries, received trough different communication channels, ensuring highest quality of service.

Organize, manage, control and be responsible for addressing any and all customer inquiries, received trough different communication channels, ensuring the highest quality of service.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Regular meetings with the client in order to discuss changes within the team, with the product and the general performance of the employees.
• Closely monitoring the operational performance of customer service specialists.

• Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
• Supported organizational change initiatives through thorough communication and effective training strategies.
• Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
• Developed a library of instructional materials, ensuring consistency in messaging across all departments.

• Provides assistance, guidance and answers the Customer Support Agent’s inquiries in case of need.
• Performs priority tasks assigned by the management team of the department, as well as by a representative of the management team.

Service and consultation of Government representatives(including, but not limited to, Civil Aviation Authorities, Consumer Protection Authorities, Courts, and client requests represented by lawyers and/or legal counsel via email communication) Record and process gathered information in internal and external systems and databases.

• Organizes, plans and manages activities in the field of transport construction, performs quality control, monitors the correct execution of all types of construction and assembly activities
• Provided professional services and support in a dynamic work environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated leadership skills in managing projects from concept to completion.