Borislav Antonov
Sofia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
ADS Sales Expert
Cinema City Bulgaria
09.2019 - Current
- Created and implemented sales strategies to successfully meet company targets.
- Drove team revenue totals by bringing in top sales numbers.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Built relationships with customers and community to promote long term business growth.
Non-performing loans Expert
TEXIM Bank
12.2017 - 08.2019
- Active communication with private enforcement agents, notaries public and district courts
- Preparing extrajudicial agreements with the clients of the bank
- Daily monitoring of the retail's portfolio.
- Allocate different risk categories and using specific approaches
Money Transfer Expert
Factor I.N. JSC
01.2017 - 12.2017
- Responsible for the network of agents offering the services of international currency transfers "Money Gram", active communication with various institutions about investigated persons
- Drafting reports to State agency "National Security"
- Weekly monitoring of suspicious transactions
- Monthly visits to existing agents and searching for potential new
- Conducting trainings with the employees of Bulgarian Posts, OMV and other smaller companies.
Marketing specialist
Conte of Florence
09.2015 - 04.2016
- Assisting the manager and supporting an European team with marketing activities
- Drafting invoices, preparing commissions and royalties contracts for any partners of the group
- Providing support for events and exhibitions as required
- Writing articles and promotional materials for the brand
- Updating and maintaining the department's documentations and databases
- Managing events, booking venues and ordering materials for international network of shops.
Restructuring Officer
UniCredit Bulbank
05.2013 - 08.2015
- Financial rigor in assessing and developing a cohesive financial and operation plan
- Diagnosing operational and financial issues
- Developing and delivering a robust operational and financial turnaround plan
- Evaluating debt and capital restructuring options
- Leading negotiations with stakeholders.
Private Banker
DSK Bank
07.2011 - 04.2012
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Developed tailored solutions to meet individual banking needs.
- Helped clients protect assets through variety of strategies.
- Analyzed customers' financial information to deliver personalized account guidance.
Fraud Investigator
First Investment Bank
07.2008 - 06.2011
- Tracking of all card and POS operations of the bank through special software
- Performs monitoring of the whole operational card system
- Analyzing of bank databases to ascertain background information for clients of the department
- Responsible for meetings with clients harmed by fraud
- Active communication with many International banks.
Education
Master of Financial Management and Marketing -
University of Finance, Business And Entrepreneurship VUZF
Sofia, Bulgaria03.2013
Bachelor in Finance and Accounting -
University of Finance, Business and Entrepreneurship VUZF
Sofia, Bulgaria10.2010
Skills
- Flexible and precise in work
- Able to start own improvement initiatives
- Clean driving license since 2005
- Self-Motivation
- Emotional Intelligence
- Problem Solving
- Product Knowledge
- Decision Making
- Time Management
- Customer Relations
Languages
Bulgarian
Native language
English
Advanced
C1
French
Elementary
A2
Spanish
Elementary
A2
Training
Trader certification from Teletrade Bulgaria. Qualification courses in UniCredit and DSK bank. Participation in many international fairs for training school companies.
Timeline
ADS Sales Expert
Cinema City Bulgaria
09.2019 - Current
Non-performing loans Expert
TEXIM Bank
12.2017 - 08.2019
Money Transfer Expert
Factor I.N. JSC
01.2017 - 12.2017
Marketing specialist
Conte of Florence
09.2015 - 04.2016
Restructuring Officer
UniCredit Bulbank
05.2013 - 08.2015
Private Banker
DSK Bank
07.2011 - 04.2012
Fraud Investigator
First Investment Bank
07.2008 - 06.2011
Master of Financial Management and Marketing -
University of Finance, Business And Entrepreneurship VUZF
Bachelor in Finance and Accounting -
University of Finance, Business and Entrepreneurship VUZF
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