Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Bogomil Bochev

Bogomil Bochev

Sofia,Bulgaria

Summary

Dedicated professional with a strong background in customer service excellence and team leadership. Demonstrates exceptional attention to detail and proficiency in restaurant software utilisation. Known for outstanding communication skills, physical stamina, and the ability to work effectively within a team. Committed to delivering high-quality service and seeking opportunities to further develop leadership capabilities in the hospitality industry.

Overview

7
7
years of professional experience
2015
2015
years of post-secondary education

Work history

Waiter

Coffe Corner
Larnaca, Cyprus
02.2024 - 01.2025
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Accurately took orders, making menu recommendations as appropriate.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Greeted customers, presented menus and shared information about available special items.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Waiter A

Tasia Maris
Ayia Napa
04.2023 - 12.2023
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
  • Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers
  • Maintain sanitation, health, and safety standards in work areas
  • Greet guests and seat them at tables or in waiting areas
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Escort customers to their tables
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Provide guests with information about local areas, including giving directions
  • Clean tables or counters after patrons have finished dining
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers

Busser/Runner

Olympic Lagoon Resorts
Ayia Napa
05.2022 - 11.2022
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Take orders from patrons for food or beverages
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware
  • Clean tables or counters after patrons have finished dining
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
  • Provide guests with information about local areas, including giving directions

Waiter

Euronapa Hotel Apartments
Ayia Napa, Cyprus
05.2019 - 11.2019
  • Polished glasses and cutlery to pristine standards.
  • Verified completed orders and served guests at tables.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Assisted in food preparation, resulting in timely service delivery.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Practiced healthy and safety measures to comply with regulations.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.

Waiter, Bartender, Kitchen Staff

Sacallis Inn Beach Hotel
Kefalos, Greece
05.2018 - 11.2018
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Take orders from patrons for food or beverages
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
  • Portion, arrange, and garnish food, and serve food to waiters or patrons
  • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption
  • Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers
  • Order, receive, or stock supplies or retail products

Education

High School Diploma - transport and mechanical engineering

PGTM Gradnica
Gradnica, Gabrovo

Skills

  • Attention to Detail
  • Restaurant software utilisation
  • Physical Stamina
  • Teamwork
  • Team Leader
  • Customer service excellence
  • Communication proficiency

Languages

Bulgarian
English
Greek

Timeline

Waiter

Coffe Corner
02.2024 - 01.2025

Waiter A

Tasia Maris
04.2023 - 12.2023

Busser/Runner

Olympic Lagoon Resorts
05.2022 - 11.2022

Waiter

Euronapa Hotel Apartments
05.2019 - 11.2019

Waiter, Bartender, Kitchen Staff

Sacallis Inn Beach Hotel
05.2018 - 11.2018

High School Diploma - transport and mechanical engineering

PGTM Gradnica

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Bogomil Bochev