Active Directory
Bogdan Mirchev
Technical/Customer Support
Ruse
Summary
Efficient Customer service professional with demonstrated success in technical support. Well-versed in remote troubleshooting and repair. Excellent communication and organizational abilities with hardworking and detail-oriented nature. Furthermore, knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
10
10
years of professional experience
6
6
Languages
Work History
QA Tracking Operator
Second Spectrum
1 2023 - Current
- Freelance data tracking operator
- Evaluated materials, parts and final product quality, removing non-conforming items to maintain high standards.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
Technical support engineer level 1
HCL Technology
01.2023 - Current
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Addressed and resolved SLA issues promptly using an OTRS system.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Logged and completed reports to submit technical details to management.
- Used support tickets to track and speed up incidents.
Co-Owner
Zori ET
01.2014 - Current
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Established foundational processes for business operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
Technical support
Modis
01.2020 - 01.2023
- Updated software for new functionality and improved security.
- Kept detailed records of new installations and related licenses.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Identified system performance issues, providing swift remedial action.
- Resolved service user requests within target timeframes.
- Educated service users on new software updates and system capabilities.
- Enhanced user satisfaction by providing timely technical support and troubleshooting assistance.
- Increased customer satisfaction by delivering professional, prompt, and accurate technical support.
Team Leader
Alltours
05.2018 - 10.2019
- Alltours
- Greece Bulgaria Canary Islands , Business sector: Tourism, hotels and restaurants
- Harnessed audience participation to create enjoyable guest experiences.
- Specialised in children's party entertainment, including songs, dances and games.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Manager of Business Development and Sales
Ten Coins Hostel
09.2017 - 12.2018
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Developed comprehensive sales training materials and tools that enabled new hires to quickly adapt and contribute effectively.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Education
Bachelor's degree - Media and Entertainment
Stenden University of Applied
LeuwardenSkills
- Active Directory
- Office 365 adept
- Staff education and training
- Team leadership
- Software fault diagnosing
- Daily workflow improvement
- Client Support
- Multitasking
- Software update installation
- Technical documents comprehension
- Exceptional telephone etiquette and professional manner
- Troubleshooting proficiency
Additional Information
- Deutsches Sprachdriplom Stufe II
- CAE Cambridge Certification C1/C2
- ITIL® 4 Foundation Certificate
- Business Communication Essentials Certificate
Software
Microsoft Office
VPN
Photoshop and Premier
Timeline
Technical support engineer level 1
HCL Technology
01.2023 - Current
Technical support
Modis
01.2020 - 01.2023
Team Leader
Alltours
05.2018 - 10.2019
Manager of Business Development and Sales
Ten Coins Hostel
09.2017 - 12.2018
Co-Owner
Zori ET
01.2014 - Current
QA Tracking Operator
Second Spectrum
1 2023 - Current
Bachelor's degree - Media and Entertainment
Stenden University of Applied
Similar Profiles
Mary HernandezMary Hernandez
Senior Medical Assistant at Spectrum Health Holland, M.A, Spectrum Health PediatricsSenior Medical Assistant at Spectrum Health Holland, M.A, Spectrum Health Pediatrics
Robshell FlowersRobshell Flowers
Video Repair CSR at Spectrum/ Charter CommunicationsVideo Repair CSR at Spectrum/ Charter Communications
Laura MataLaura Mata
Inbound Sales Representative at Charter SpectrumInbound Sales Representative at Charter Spectrum