Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
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Bogdan Antonov

Bogdan Antonov

Sofia,Bulgaria

Summary

Risk management professional prepared to excel in this role. Proven ability to identify, assess, and mitigate risks, ensuring organizational resilience. Strong focus on collaborative teamwork and delivering results under changing conditions. Adept at developing risk management strategies, conducting thorough analyses, and implementing effective controls. Recognized for reliability, adaptability, and strategic thinking.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Risk Manager

Sofia SuperStars
Sofia, Sofia-Capital
12.2024 - 06.2025
  • Investigated and resolved customer account issues to ensure high standards of fraud prevention and customer care.
  • Analyzed customer deposits and account activity to detect irregularities, minimize financial risk, and maintain account integrity.
  • Reviewed affiliate account transactions for inconsistencies, contributing to the identification of fraud patterns and potential abuse.
  • Collaborated with cross-functional teams to address account-related problems and improve internal fraud detection protocols.
  • Proposed improvements to risk management procedures and internal systems to enhance operational efficiency and mitigate risk.
  • Conducted user history reviews and investigated third-party processor-related risk issues.
  • Monitored player communication and interaction to uphold quality control and compliance standards.

Transaction Monitoring

UpGaming
02.2023 - 02.2024
  • Conducted Know Your Customer (KYC) procedures to verify the identity and legitimacy of players.
  • Monitored and analyzed deposits and withdrawals to ensure compliance with regulatory requirements and company policies.
  • Approved and processed withdrawal requests, ensuring accuracy and adherence to internal controls.
  • Conducted comprehensive fraud checks on customer accounts to detect and prevent suspicious activities.
  • Generated and reviewed reports on transaction activities and flagged any irregularities for further investigation.
  • Collaborated with other departments to address potential issues related to transactions and customer accounts.

Risk Operations Analyst

Crypto.com
09.2021 - 03.2022
  • Utilized advanced detection tools to identify, assess, and mitigate fraud and money laundering activities effectively.
  • Monitored and managed transaction queues to ensure timely and accurate resolution of potential security threats.
  • Conducted comprehensive security reports to evaluate risk levels and provide actionable insights for mitigating vulnerabilities.
  • Performed ad-hoc tasks to support risk management initiatives and address emerging issues as they arose.
  • Provided expert support and shared in-depth knowledge across various functions, including Customer Care and Compliance, to enhance overall risk management strategies.
  • Analyzed risk trends and patterns to recommend improvements in detection methods and operational procedures.

Fraud Detection Specialist

PaySafe Bulgaria
11.2019 - 09.2021
  • Applied investigative techniques to identify and research unusual behavior within accounts, detecting suspicious activities and assessing risk levels related to fraud and money laundering.
  • Conducted thorough investigations into accounts flagged for potential fraud, analyzing transaction patterns and customer behaviors to uncover fraudulent activities.
  • Collaborated with internal teams to gather additional information and ensure the accuracy and completeness of fraud investigations.
  • Prepared detailed reports and documentation to support findings and facilitate decision-making by senior management and regulatory bodies.
  • Stayed informed about emerging fraud trends and techniques to adapt detection methods and maintain a proactive approach to fraud prevention.

VIP Customer Service Specialist

William Hill Bulgaria
05.2019 - 11.2019
  • Delivered exceptional support to VIP customers via phone, chat, and email, ensuring prompt and professional responses to all inquiries.
  • Managed and resolved complex customer issues, providing tailored solutions and personalized service to meet the unique needs of VIP clients.
  • Collaborated with various departments, including Technical Support, Billing, and Compliance, to address and resolve customer concerns effectively.
  • Monitored and analyzed customer feedback to identify areas for service improvement and contribute to enhancing the overall VIP customer experience.
  • Built and nurtured strong relationships with VIP customers, ensuring a high level of satisfaction and loyalty through exceptional service.
  • Issuing different kind of bonuses and cashbacks.
  • Documented interactions and feedback in CRM systems to track customer issues and preferences, aiding in future service improvements.

Golf Sports Trader

CSMS
10.2018 - 03.2019
  • Conducted pre-match and live trading for global golf tournaments, managing betting markets in real-time.
  • Analyzed player statistics, historical data, and market trends to set accurate pricing and betting lines.
  • Monitored live market conditions and adjusted odds dynamically to maximize profitability and mitigate risk.
  • Utilized betting exchange platforms to manage risk by laying off bets and balancing book positions.
  • Managed multiple tournaments simultaneously, ensuring consistent and profitable market-making across events.
  • Maintained an up-to-date knowledge of golf tournament formats, player form, and course conditions.

Customer Service Associate

GVC (bwin.party)
10.2017 - 09.2018
  • Responded to customer queries promptly and professionally via phone, chat, and email, ensuring high levels of satisfaction.
  • Issued bonuses and promotions to players, ensuring accurate processing and adherence to company policies.
  • Provided assistance to account managers by handling routine inquiries and issues, contributing to efficient account management.
  • Resolved customer issues and complaints, utilizing problem-solving skills to deliver effective solutions and enhance the customer experience.
  • Assisted in identifying and escalating complex issues to higher-level support or relevant departments as needed.

Sports Trader

Efbet
02.2017 - 07.2017
  • Monitored and analyzed sports events and betting markets to set and adjust odds in real-time, ensuring accuracy and competitiveness.
  • Managed risk by evaluating market trends, assessing betting patterns, and implementing strategies to minimize potential losses.
  • Utilized statistical models and data analytics to forecast outcomes.
  • Responded to market changes and customer bets promptly, making necessary adjustments to odds and ensuring seamless trading operations.
  • Coordinated with other departments, such as customer service and compliance, to address and resolve issues related to sports trading activities.

Education

International Business and Management -

Fontys University of Applied Sciences
09.2011 - 08.2017

Skills

  • Microsoft Office

  • Fraud Detection

  • Customer Support

  • Organizational skills

  • Interpersonal skills

  • Analytical Skills

  • Risk Management

  • Transaction Monitoring

  • Sports Trading

  • Decision-Making

Interests

Sports
Crypto
Gaming
Documentary movies
Quizzes

Personal Information

  • Date of Birth: 12/29/92
  • Gender: Male

Timeline

Risk Manager

Sofia SuperStars
12.2024 - 06.2025

Transaction Monitoring

UpGaming
02.2023 - 02.2024

Risk Operations Analyst

Crypto.com
09.2021 - 03.2022

Fraud Detection Specialist

PaySafe Bulgaria
11.2019 - 09.2021

VIP Customer Service Specialist

William Hill Bulgaria
05.2019 - 11.2019

Golf Sports Trader

CSMS
10.2018 - 03.2019

Customer Service Associate

GVC (bwin.party)
10.2017 - 09.2018

Sports Trader

Efbet
02.2017 - 07.2017

International Business and Management -

Fontys University of Applied Sciences
09.2011 - 08.2017

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Bogdan Antonov