Biser Varbanov
Sofia, Str. Boicho Voivoda 3
Summary
Dedicated and detailed-oriented Project Manager with nearly 6 years of progressive experience in Telecom service delivery and IT project coordination. Proven ability to lead complex, multi-stakeholder projects. Skilled at managing enterprise clients, ensuring timely and costs effective execution of technology solutions.
Overview
12
12
years of professional experience
Work History
Customer Project Manager
Epsilon Telecommunications
11.2022 - Current
- Lead enterprise IT & Telecom delivery projects as main point of contact for customer across EMEA.
- Review technical designs and ensure alignment with proposed solutions.
- Plan, initiate, and coordinate end-to-end delivery processes including fields engineering, cable orders, and live service activations.
- Work with internal departments: network engineering, procurement, carrier relations and service operations.
- Monitoring progress, assign internal tasks, and ensure all project segments are delivered on time
- Schedule on-site hardware installation and remote tests at customer premises and data centers.
Customer Project Administrator
Epsilon Telecommunications
08.2021 - 11.2022
- Taking part of cost-saving and termination projects, coordinating disconnects of customer services.
- Handled cross-functional coordination with network, procurement, and engineering teams.
- Initiated service disconnects efficiently while maintaining strong communication with clients and partners.
Service Delivery Coordinator
GTT Telecommunications
11.2019 - 03.2021
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and timely completion.
- Coordinated with cross-functional teams for successful project completion, ensuring timely and quality services.
- Evaluated vendor performance regularly to ensure alignment with company expectations and prompt resolution of any issues.
- Provided detailed project status updates to stakeholders and executive management.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Negotiated and managed third-party contracts related to project deliverables.
Merchandiser
Tomy and Friends Ltd
10.2016 - 11.2019
- The commercial aspect of the position includes developing the relationships with the existing accounts, creating competitive commercial offers for current customers and new prospects, explaining the value of the subscription package.
- The physical aspect of the role includes securing the products supply, delivery of spare parts for the machines and allocating technical staff for maintenance, taking part in the organization of coffee tasting events.
- Improved product visibility by strategically organizing merchandise on showroom.
Packaging and Filling Machine Operator
AEA Ltd
11.2014 - 09.2016
- A machine operator in industrial production in the nutrition sector.
- Increased packing accuracy through careful attention to detail and adherence to job specifications.
- Improved packing efficiency by optimizing machine settings and adjusting conveyor speeds.
- Reduced product waste through meticulous monitoring of packaging quality and making necessary adjustments.
Sales Representative
Tomy and Friends Ltd
10.2013 - 10.2014
- Building a prospect pool with potential customers and physically initiating the first contact to present a competitive offer.
- Collecting references, recommendations, and contacts that served as an entry point to initiate a phone & e-mail introduction to companies subscribed to competitor products.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
High School Diploma -
PHS "Henry Ford"
Sofia, Bulgaria07-2013
Skills
- Project management
- Technical design review
- Service activation
- Cross-functional coordination
- Prioritization based on sales targets and delivery times
- Effective workload distribution
- Organizing and monitoring the product delivery process
- External collaboration and negotiation with customers and business partners
- Internal collaboration aimed at improving customer and employee satisfaction
- Time management
- Conflict management skills
- Product presentation skills
Timeline
Customer Project Manager
Epsilon Telecommunications
11.2022 - Current
Customer Project Administrator
Epsilon Telecommunications
08.2021 - 11.2022
Service Delivery Coordinator
GTT Telecommunications
11.2019 - 03.2021
Merchandiser
Tomy and Friends Ltd
10.2016 - 11.2019
Packaging and Filling Machine Operator
AEA Ltd
11.2014 - 09.2016
Sales Representative
Tomy and Friends Ltd
10.2013 - 10.2014
High School Diploma -
PHS "Henry Ford"
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