Bilyana Todorova

Sofia

Summary

Еxpert in working with vulnerable individuals, experienced in a work in a multicultural environment, demonstrated during tenure at the Probation service and Protection Bureau for Threatened Persons. Renowned for integrity, teamwork, and organizational skills, humility, аccountability, Inclusion and respect for diversity, significantly reducing security vulnerabilities and socialization. Fostered international collaborations, embodying inclusion and respect for diversity and integration, seeking to learn, share knowledge, and innovate.

Overview

years of professional experience

Certification

Work History

Officer

Protection Bureau for Threatened Persons

03.2019 - Current

Protection of witnesses .
Working with internationally relocated and internally displaced persons.
Working with vulnerable persons, respecting multicultural differences and diversity.
Maintained strict adherence to the regulations, minimizing risk exposure for the organization and the protected persons.
Enhanced communication between team members trough regular meetings and fostering open dialogue.
Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Demonstrated exceptional attention-to-detail within daily tasks, contributing to a reduction in security vulnerabilities.
Improved communication between team members through the implementation of efficient reporting procedures and documentation practices.
Supported event planning teams with risk assessments and tailored security plans to ensure the safety of all attendees.
Managed crisis situations calmly under pressure while directing appropriate actions during emergency responses.
Handled sensitive information discreetly, ensuring the protection of client privacy.
Coordinate the collection, verification and analysis of data and background information
Participate in the development and adjustment of work plans, budgets of the cases
Maintained a high level of confidentiality when handling sensitive customer information, adhering to strict data protection policies at all times.
Improved consistency in decision-making by developing standardized guidelines for evaluating evidence and determining credibility of witnesses.
International cooperation.
Attend relevant conferences, workshops, working groups, interagency coordination meetings, and other forums.

Probation Officer

Probation Service Under the Ministry of Justice

08.2009 - 03.2019

Maintained compliance with all legal statutes, policies and procedures.
Determined appropriate supervision levels by conducting risk and needs assessments and management.
Information analyses, preparing of case files, maintaining of records
working with vulnerable individuals - addicted, desocialized persons, migrants etc. , supporting and coordinating their socialization
Established productive relationships with local law enforcement agencies, international institutions, enhancing information sharing and cooperation.
Interaction with national and international governmental organizations and NGOs
Served as a liaison between the courts, social service agencies, victims, witnesses, families of offenders and community organizations to streamline the probation process.
Maintained accurate records of probationers'' progress, ensuring timely updates to relevant stakeholders.
Coordinated and worked closely with law enforcement, social service agencies and other relevant.
Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices.

Education

Semester Graduate - Masters Degree - Public Administratiom

Sofia University St. Kliment Ohridski

Sofia

Bachelor of Science - Social Pedagogy

Sofia University St. Kliment Ohridski

Sofia

07.2006

Skills

Integrity and transparency
Ability to carry out the Organization’s vision
Accountability
Inclusion and respect for diversity
Teamwork and Collaboration

Organizational Skills and multitasking abilities
Problem-solving and decision-making
Humility and openness to acknowledging own shortcomings
Time management

Certification

- 2022 - course on Witness Protection SF - Valbandon, Republic of Croatia;

- 2022 - course - legal terminology in English - "Europe Schools" - Sofia, Bulgaria;

- 2020 - initial police training course - organized by the Academy of the Ministry of Internal Affairs - Sofia, Bulgaria;

- 2021 - professional training - "Implementation of protection measures under conditions of conspiracy" - professional college of guarding and security, "St. George Pobedonosets" - Sofia, Bulgaria;

- 2019 - course on "Witness Protection" - organized by CEPOL and EUROPOL - Budapest, Hungary;

- 2016 - training in the use of a complex risk assessment system for sex offenders deprived of liberty and sentenced to Probation;

- 2012 – course on initial professional training at a training center of the State Department of Internal Affairs;

- 2011 - training - "Brief interventions in the spirit of motivational interviewing" - National Center for Drug Addiction - Sofia;

Languages

Bulgarian

Native language

English

Advanced

Russian

Elementary

Italian

Beginner

German

Beginner

Slovak