Beatris Dimitrova
Junior QA Tester
Summary
I was working in the Customer Support area and Risk Support Specialist but i decided to change my career and start working in the IT area. Since i got hooked on Software Testing internet, i enrolled in a Software Testing Course in ProgressBG.
I really like working with different tools and GUI's for example:
- GitHub to track and collaborating on software projects.
- VIsual Studio Code for adding projects and Thunder Clients to test HTTP requests (GET,PUT,POST etc..)
- Postman API testing HTTP requests (GET,PUT,POST etc..)
- SQLite for storing,manipulating or retrieving persistent data from the database.
- Katalon Record for recording test cases and playback on all Browsers.
- Whatruns to see what technologies is used on a website i visit.
My goal is to excel in a challenging and innovative QA environment and aim to exercise my full potential. That is why I am looking for company that will give me the chance to learn and develop myself as a Junior Software Tester.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Online Support Specialist
HI dollar
Sofia
12.2021 - 06.2022
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Handled inbound customer chat conversations from various websites.
Risk Management and Payment Solutions
CSMS
Sofia
09.2020 - 10.2021
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Kept operations in line with government regulations by carefully checking documentation.
Education
High School Diploma -
119 Soy Academic Mihail Arnaudov
Bulgaria, Sofia 04.2001 -
Skills
Agile
Certification
Learning REST API's
Timeline
Learning REST API's
12-2022
SQL for Testers
12-2022
Agile Fundations
11-2022
Understanding Manual Testing
11-2022
Online Support Specialist
HI dollar
12.2021 - 06.2022
Risk Management and Payment Solutions
CSMS
09.2020 - 10.2021
High School Diploma -
119 Soy Academic Mihail Arnaudov
04.2001 -
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