John Patel
Tampa
Summary
Dedicated Customer Service Representative with 10 years’ experience in diverse industries. Proven track record in resolving issues effectively and improving customer satisfaction rates. Strong communication and time management skills, fluent in English and Spanish. Expertise in using CRM software and leading high-performing teams. Seeking to leverage my customer service skills to enhance customer experience at your company.
Overview
1
1
Certification
Work History
Customer Service Representative
BrightPath Caregiving
Tampa
1 2022 - 3 2025
- Resolved 90% of customer issues on first contact
- Handled over 50 customer inquiries daily
- Improved satisfaction ratings by 20%
Customer Support Specialist
Maple Leaf Dining
Tampa
1 2017 - 12 2021
- Assisted 100+ customers per week with order issues
- Increased positive feedback by 15%
- Reduced response time by 30%
Client Service Associate
Sunset Grill
Miami
1 2015 - 12 2016
- Facilitated customer check-outs efficiently
- Contributed to a 25% increase in repeat business
- Managed a team of 5 junior associates
Education
Master's - Business Administration
University of California, Berkeley
Jun 2013
Bachelor's - Communications
University of Texas at Austin
Jun 2011
Skills
- Problem Resolution
- Customer Relationship Management
- Communication
- Time Management
- Conflict Resolution
- Team Collaboration
- CRM Software
- Multitasking
Accomplishments
- Increased customer loyalty by 30% at BrightPath Caregiving
- Supervised and trained a high-performing team at Sunset Grill
Certification
- Customer Service Excellence - Global Customer Service Council
- Effective Communication Skills - International Communications Academy
- Time Management Professional - Time Mastery Institute
Timeline
Customer Service Representative
BrightPath Caregiving
01/2022 - 03/2025
Customer Support Specialist
Maple Leaf Dining
01/2017 - 12/2021
Client Service Associate
Sunset Grill
01/2015 - 12/2016
Master's - Business Administration
University of California, Berkeley
Bachelor's - Communications
University of Texas at Austin
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