Overview
Work History
Education
Skills
Timeline
Generic

Azima Naamatbekova

Bishkek

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Telus Digital
09.2024 - Current


  • Supporting customers through email, online chat, and phone for both English and Russian,Kyrgyz -speaking customers.
  • Providing accurate, valid and complete information to the client's requests


Interpreter and Customer Support Specialist

Representative office of Ajanta Pharma Limited
06.2021 - 09.2024
  • Interpreting, translation (English- Russian, Kyrgyz languages)
  • Delivered written translations and interpretations for clients by converting dialogue into comprehensible formats to convey original meaning of speakers.
  • Translations of medical, legal and business related texts.
  • Attended meetings and conferences and translated messages clearly, facilitating communication.
  • Accompaniment of the director and general director durings meetings
  • Delivering administrative support, including organizing and maintaining confidential documentation and digital files and records
  • Coordinating pre-sale and post-sale follow up.
  • Customer support by phone, email and on live chat.
  • Prepared detailed reports on customer service activities and outcomes for senior management review.
  • Negotiated solutions in challenging situations, achieving positive outcomes for both the customer and the company.

Language Annotator (kyrgyz Language)

Transperfect
02.2023 - 08.2023
  • Annotating sentences in kyrgyz language.

Sales Manager (remote)

Vybor.podarkov
06.2021 - 10.2021
  • Searching vendors and goods
  • Preparing quotations for customers.
  • Negotiated with vendors to provide cost-friendly contracts.

ADMINISTRATOR COORDINATOR

Colludium
09.2018 - 01.2020
  • Managing budgets, logistics and event meetings
  • Handling scheduling, reporting
  • Develop and run educational programs
  • Hiring the staff
  • Coordinating all administrative processes
  • Resolving conflicts and other issue.
  • Maintained office organisation to support efficiency, professionalism and performance objectives.
  • Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
  • Cooperated with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.

Education

Bachelor of Science - Lingusitics ( Interpretation in Kyrgyz- English)

Kyrgyz-Turkish Manas University
Bishkek, Chui
06.2024

Skills

  • Interpreting (English, Russian, Kyrgyz)
  • Written translation
  • Terminology management
  • Fluent bilingualism
  • Language proficiency
  • Language technology
  • Computational linguistics
  • Problem-solving
  • Ticket management
  • Salesforce
  • Call center experience
  • Customer relationship management (CRM)
  • Email communication
  • Appointment scheduling
  • Live chat support
  • CRM software
  • Service ticket management
  • Teamwork
  • Remote support

Timeline

Customer Service Representative

Telus Digital
09.2024 - Current

Language Annotator (kyrgyz Language)

Transperfect
02.2023 - 08.2023

Interpreter and Customer Support Specialist

Representative office of Ajanta Pharma Limited
06.2021 - 09.2024

Sales Manager (remote)

Vybor.podarkov
06.2021 - 10.2021

ADMINISTRATOR COORDINATOR

Colludium
09.2018 - 01.2020

Bachelor of Science - Lingusitics ( Interpretation in Kyrgyz- English)

Kyrgyz-Turkish Manas University

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Azima Naamatbekova