Atanas Atanasov
Sofia,Bulgaria
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Clinical Applications Specialist
C3i Healthcare Connections
04.2021 - Current
- Answered technical questions regarding business and clinical aspects of application purchase and implementation.
- Demonstrated detailed technical knowledge of assigned applications.
- Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Clinical Application Specialist
C3i Healthcare Connections
Sofia
04.2020 - 04.2021
- Providing Clinical Application support (via phone, email, chat) to Clinical Research Project Teams (CRAs, CTAs ,CSMs etc.) and to Site Investigational Teams (Physicians –Investigators, SCs, Nurses, Pharmacists etc.)
- Covering all Clinical Application Support services – navigation, how-to questions, user management and study specific questions; performing data corrections in the systems
- Identifying and escalating issues involving un-blinding, screening, randomization and drug dispensation; evaluating the issue criticality based on established criteria (e.g. whether there is a patient at the site)
- Specialized in NIRT (Novartis Integrated Response Technology) and iRelease; working with IMPACT (CTMS) in regards to administration and data flow issues
- Creating and submitting detailed case logs documenting customer interactions;performing back office assignments (closeout work, system administration etc.) and special projects as assigned by management
- Conducted product training and application support in on-site hospital settings or via web session for healthcare professionals.
- Communicated customer feedback and suggestions to development team for improvement of versions and functionality.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Healthcare Specialist
C3i Healthcare Connections
Sofia
04.2019 - 04.2020
- The job included providing approved information to customers and identifying and documenting Adverse Events and Product Quality Complaints.
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
- Educated clients and families about rights and responsibilities.
- Monitored patient progress and reported changes to healthcare professionals.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Answered patient inquiries and provided information about healthcare services.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Completed necessary reports and documentation on time and to specifications.
- Provided family members with general health education and tips for patient care.
- Took and recorded patients' vital signs, documenting in medical charts.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Customer Advisor
Plus500
Sofia
04.2018 - 04.2019
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Documented customer interactions in internal database to maintain complete customer service history.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Team Lead
Geonid EOOD
Roman
07.2012 - 04.2018
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Education
English And Russian Language
Foreign Language School Pleven
Pleven 09.2008 - 05.2012
Bachelor Of Political Science - Political Science
New Bulgarian University
Sofia 10.2012 - 06.2016
Skills
Multitasking Abilities
Study protocols
Trial management
Research SOPs understanding
Medication dispensing
Good Clinical Practices
Informed consent
Planning and Coordination
Flexible and Adaptable
Organization and Time Management
Dependable and Responsible
Written Communication
Timeline
Senior Clinical Applications Specialist
C3i Healthcare Connections
04.2021 - Current
Clinical Application Specialist
C3i Healthcare Connections
04.2020 - 04.2021
Healthcare Specialist
C3i Healthcare Connections
04.2019 - 04.2020
Customer Advisor
Plus500
04.2018 - 04.2019
Bachelor Of Political Science - Political Science
New Bulgarian University
10.2012 - 06.2016
Team Lead
Geonid EOOD
07.2012 - 04.2018
English And Russian Language
Foreign Language School Pleven
09.2008 - 05.2012