Atanas Atanasov
Sofia,Bulgaria
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Clinical Applications Specialist
C3i Healthcare Connections
04.2021 - Current
- Answered technical questions regarding business and clinical aspects of application purchase and implementation.
- Demonstrated detailed technical knowledge of assigned applications.
- Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Clinical Application Specialist
C3i Healthcare Connections
Sofia
04.2020 - 04.2021
- Providing Clinical Application support (via phone, email, chat) to Clinical Research Project Teams (CRAs, CTAs ,CSMs etc.) and to Site Investigational Teams (Physicians –Investigators, SCs, Nurses, Pharmacists etc.)
- Covering all Clinical Application Support services – navigation, how-to questions, user management and study specific questions; performing data corrections in the systems
- Identifying and escalating issues involving un-blinding, screening, randomization and drug dispensation; evaluating the issue criticality based on established criteria (e.g. whether there is a patient at the site)
- Specialized in NIRT (Novartis Integrated Response Technology) and iRelease; working with IMPACT (CTMS) in regards to administration and data flow issues
- Creating and submitting detailed case logs documenting customer interactions;performing back office assignments (closeout work, system administration etc.) and special projects as assigned by management
- Conducted product training and application support in on-site hospital settings or via web session for healthcare professionals.
- Communicated customer feedback and suggestions to development team for improvement of versions and functionality.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Healthcare Specialist
C3i Healthcare Connections
Sofia
04.2019 - 04.2020
- The job included providing approved information to customers and identifying and documenting Adverse Events and Product Quality Complaints.
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
- Educated clients and families about rights and responsibilities.
- Monitored patient progress and reported changes to healthcare professionals.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Answered patient inquiries and provided information about healthcare services.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Completed necessary reports and documentation on time and to specifications.
- Provided family members with general health education and tips for patient care.
- Took and recorded patients' vital signs, documenting in medical charts.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Customer Advisor
Plus500
Sofia
04.2018 - 04.2019
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Documented customer interactions in internal database to maintain complete customer service history.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Team Lead
Geonid EOOD
Roman
07.2012 - 04.2018
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Education
English And Russian Language
Foreign Language School Pleven
Pleven 09.2008 - 05.2012
Bachelor Of Political Science - Political Science
New Bulgarian University
Sofia 10.2012 - 06.2016
Skills
Multitasking Abilities
Timeline
Senior Clinical Applications Specialist
C3i Healthcare Connections
04.2021 - Current
Clinical Application Specialist
C3i Healthcare Connections
04.2020 - 04.2021
Healthcare Specialist
C3i Healthcare Connections
04.2019 - 04.2020
Customer Advisor
Plus500
04.2018 - 04.2019
Bachelor Of Political Science - Political Science
New Bulgarian University
10.2012 - 06.2016
Team Lead
Geonid EOOD
07.2012 - 04.2018
English And Russian Language
Foreign Language School Pleven
09.2008 - 05.2012
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