Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic
Asiyana Govedarova

Asiyana Govedarova

Call Center Operator
Sofia,Bulgaria

Summary

Experienced professional in customer service, sales, and teaching. Proven ability to assist customers with valuable recommendations, address inquiries, and ensure positive experiences. Proficient in sales operations, product management, and maintaining organizational efficiency. Skilled in creating engaging and educational activities for children to foster growth and development. Quick learner, effective team player, and adept at delivering clear explanations. Seeking a position to enhance skills, contribute to company success, and advance career.

Overview

2025
2025
years of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Call Center Operator

Acibadem City Clinic
10.2024 - Current
  • Contributed to a dynamic, patient-focused environment as part of Bulgaria's leading healthcare group.
  • Assisted patients in navigating healthcare services and accessing necessary resources.
  • Mastered internal processes to deliver clear and accessible communication.
  • Strengthened communication and computer skills in a fast-paced call center setting.
  • Provided high-quality patient support by offering information, scheduling appointments, and ensuring satisfaction.

Summer Camp Teacher

St. George – International School and Preschool
07.2024 - 09.2024
  • Evaluated camper performance and provided constructive feedback to help them improve their skills and enjoy their camp experience
  • Taught kids ages 5 to 8, rules and gameplay of different sports.
  • Planned and delivered interactive crafts and activities to groups of 15 kids.

Summer Camp Teacher

St. George – International School and Preschool
Sofia, Bulgaria
07.2023 - 09.2023
  • Facilitated educational and recreational activities, fostering teamwork and creativity among students
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.

Summer Camp Teacher

St. George – International School and Preschool
Sofia, Bulgaria
07.2022 - 09.2022
  • Planned and implemented engaging lesson plans and activities for campers of various age groups
  • Assisted in organizing special events and field trips to enhance the camp experience
  • Maintained a clean and organized environment, adhering to health and safety guidelines
  • Planned and delivered interactive crafts and activities to groups of 15 kids.

Fashion Consultant

Choice
Sofia, Sofia-Capital
07.2021 - 09.2021
  • Assisted customers in selecting clothing and accessories, providing personalized style advice
  • Maintained product knowledge to help customers make informed purchasing decisions
  • Organized merchandise displays to enhance the shopping experience and promote sales
  • Ensured the store was clean and well-organized, adhering to company standards

Retail Sales Associate Cashier

Local Store
6 2019 - 10.2019
  • Delivered exceptional customer service by assisting patrons in selecting products and providing tailored recommendations.
  • Maintained inventory accuracy through stock management, ordering, and restocking processes.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
  • Managed cash handling, operated point-of-sale systems, and balanced daily transactions.
  • Contributed to merchandising by arranging displays to maximize sales and product visibility.

Education

High School Diploma - History and Foreign Language

"Antoine De Saint-Exupery" French High School
Plovdiv, Bulgaria
09.2015 - 07.2020

History And English Language

Sofia University St. Kliment Ohridski
Sofia, Bulgaria
10.2020 - Current

Skills

Customer Service

Communication

Teamwork

Problem-Solving

Adaptability

Cross-Cultural Communication

Education

Research Skills

Critical Thinking

Microsoft Office Skills

Healthcare Knowledge

Technical Proficiency

Time Management

Customer communications

Problem-solving skills

Certification

Makeup Artistry Certification

Accomplishments

  • Customer loyalty, Developed strong relationships with regular customers, resulting in an increase in repeat customers during my tenure.
  • Event Planning, Organized a successful seasonal sale event that attracted significantly more customers than previous events, leading to a notable boost in sales.
  • Skill Development, Introduced a leadership program for older campers, resulting in improved teamwork skills and positive camper feedback on their personal growth.

Timeline

Call Center Operator

Acibadem City Clinic
10.2024 - Current

Summer Camp Teacher

St. George – International School and Preschool
07.2024 - 09.2024

Summer Camp Teacher

St. George – International School and Preschool
07.2023 - 09.2023

Summer Camp Teacher

St. George – International School and Preschool
07.2022 - 09.2022

Fashion Consultant

Choice
07.2021 - 09.2021

History And English Language

Sofia University St. Kliment Ohridski
10.2020 - Current

Makeup Artistry Certification

07-2018

High School Diploma - History and Foreign Language

"Antoine De Saint-Exupery" French High School
09.2015 - 07.2020

Retail Sales Associate Cashier

Local Store
6 2019 - 10.2019
Asiyana GovedarovaCall Center Operator