Boris Ognyanov Velkov
Sofia
Summary
Results-driven Sales and Customer Service professional with a strong focus on effective communication and negotiation. Delivers exceptional customer service by leveraging extensive knowledge of products and services, finding innovative solutions to drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates. Natural ability to interact with staff at all levels of the organization and the public.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Sales Representative
Cama Mia JSC
02.2019 - 10.2024
- Company Overview: Part of RIM Management Consortium
- Responsible for developing and managing a Horeca channel working with clients from Bulgaria and abroad
- I work with all types of clients within the Horeca nomenclature and also all key client
- I managed everything from pre-sales to after sales care for the clients including cold calls, probing and e-mail marketing
- Managing suppliers, orders, logistics, deliveries, payments, contracts and everything needed to run a smooth operation
- I have worked with major KA clients within my Horeca channel
- Also I have experience in working with major Hospitals and care centers
- I have experience in the FMCG markets – traditional trade, cold markets and working with local KA retail stores in Sofia
- Also worked closely and managed day to day operation of several small warehouses, helped manage our retail shops and staff including working with specific softwares and managing the back office and support
- Also my duties included supervising the retail reports and accounting of sales but the main focused always remained in developing the HORECA channel
- Part of RIM Management Consortium
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Organizer and assistant
07.2018 - 01.2019
- Successful realization of European projects
- Organizing meetings and conferences
- Daily communication with stakeholders and partners
- Translating from Bg to En and En to Bg
- Administrative work and helping the director of the NGO
Market development and Sales representative
IP Special Distribution
02.2016 - 06.2018
- Managing distribution, managing market development, increasing sales and market share
- Giving ideas for marketing, negotiating and working with key clients
- Overseeing merchandising and refrigerators, along with payments, shipments, warehouse supplies and expiration dates of the products
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Fostered collaborative environment, sharing best practices among sales team.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Assistant
Centre of Heritage Interpretation NGO
12.2015 - 01.2016
- Assisting the managing director, translations, administrative duties and organizing meetings with partners
Marketing and Promotions Department
Kibela Destinations
04.2015 - 11.2015
- Promotion of the tourist site and management of incoming tourist flow
- In charge of operational management, procurement and services delivery
- Produce monthly status reports and analysis of the tourist market, development of promotional materials, launching specific customer service and tourist oriented products, organizing and taking part in different promotional events with tourist agencies and partners
Sales representative
Devin JSC
10.2014 - 04.2015
- Company Overview: Its brands include Redbull, Graniny, Fruteli and Devin mineral water
- Responsible for traditional trade and cold market sectors
- My main duties were managing orders, portfolio and opening new sales points within the establishments
- Also responsible for the merchandising in key clients
- I was managing over 230 active clients with more than 80 refrigerators
- Its brands include Redbull, Graniny, Fruteli and Devin mineral water
Sales Representative
Quadrant Beverages
06.2014 - 09.2014
- Managing more than 250 active clients and more than 300 refrigerators and other marketing assets
- Working closely with local distributors and managing relations with the clients
- My main accent was the Cold marker clients, but I also focused on the traditional trade clients
Sales representative
Hermes Commerce
05.2013 - 06.2014
- Company Overview: Pet food and accessories division
- Responsible for all sales activities
- Planning and organizing daily work schedule to contact existing and potential clients in the assigned sales territory
- Presenting and promoting company’s portfolio, carrying on business conversations with owners, maintaining database, developing client relationships and contacts, presenting brochures and samples, advising customers about delivery schedules, providing information on available discounts, promotional prices or special deals, promoting new products, recording orders in person or over the phone and sending details to the sales office, keeping management informed by daily call reports and weekly office briefings, resolving customer complaints
- Key responsibility- to achieve customer satisfaction and expand company sales area
- Pet food and accessories division
Technical assistant
MOTO PFOHE Sofia
10.2012 - 02.2013
- Maintaining the car park (70-130 vehicles)
- Working closely with insurance companies and Bulgarian DMV
- Checking in and out new and used vehicles of all type
- Maintaining a database
- Assisting the vehicle dealers
- Assisting with the online advertising
- Transport of luxurious vehicles of the premium class
- Making a special analysis to be presented to the Sales manager
Event organizer, tourist guide and responsible for transport logistics
Kibela Destinations
06.2011 - 09.2011
- Company Overview: A management and business consultancy company
- A management and business consultancy company
Education
International University College of Portsmouth - Marketing and Management
International University College of Portsmouth
01.2009 - 01.2011
138”Prof.Zlatarski”High School - intensive English and Spanish language profile
138”Prof.Zlatarski”High School
01.2004 - 01.2008
Skills
- MS Office packages
- Internet
- Multitasking
- Excellent communication skills
- Cultural assimilation skills
- High initiative and good self-reliance
- Positive and energetic team-worker
- Integrity, reliable and loyal
- Trustworthy, self-organized and accountable
Engaging personality
Expert communication
Clean driving record
Sales
Time management
Problem-solving
Personal Information
- Date of Birth: 08/20/89
- Nationality: Bulgarian
- Driving License: Yes
Residency
Bulgarian
Timeline
Sales Representative
Cama Mia JSC
02.2019 - 10.2024
Organizer and assistant
07.2018 - 01.2019
Market development and Sales representative
IP Special Distribution
02.2016 - 06.2018
Assistant
Centre of Heritage Interpretation NGO
12.2015 - 01.2016
Marketing and Promotions Department
Kibela Destinations
04.2015 - 11.2015
Sales representative
Devin JSC
10.2014 - 04.2015
Sales Representative
Quadrant Beverages
06.2014 - 09.2014
Sales representative
Hermes Commerce
05.2013 - 06.2014
Technical assistant
MOTO PFOHE Sofia
10.2012 - 02.2013
Event organizer, tourist guide and responsible for transport logistics
Kibela Destinations
06.2011 - 09.2011
International University College of Portsmouth - Marketing and Management
International University College of Portsmouth
01.2009 - 01.2011
138”Prof.Zlatarski”High School - intensive English and Spanish language profile
138”Prof.Zlatarski”High School
01.2004 - 01.2008
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