Arman Moazeni
Ivan Susanin 60, Sofia,Sofia City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Production Editor
Siko
Sofia
04.2021 - Current
- Chose and prepared photos for use with feature pieces with Adobe Photoshop.
- Determined readiness of written pieces, updated products information and approved final versions for publication.
Customer Service
Telus International
Sofia, 22
11.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed over 100 players per day.
Education
High School Diploma -
7 School "Seven Saints" (7 СУ Свети Седмочисленици
Ul. "Tsar Ivan Shishman" 28, 1000 Sofia Center, So 10.2015 - 07.2018
Psychology
New Bulgarian University
Ul. "Montevideo" 21, 1618 G.k. Ovcha Kupel 2, Sofi 10.2019 - 11.2020
Skills
Complaint resolution
Creative problem solving
Good listening skills
Critical thinking
Positive communication skills
Fast learner
Computer skill
Gaming Experience
Been playing different games since I was 9 years old, on phone, consoles and pc.
8 years of playing "Riot Games" and "Supercell" games.
Timeline
Production Editor
Siko
04.2021 - Current
Customer Service
Telus International
11.2019 - 08.2020
Psychology
New Bulgarian University
10.2019 - 11.2020
High School Diploma -
7 School "Seven Saints" (7 СУ Свети Седмочисленици
10.2015 - 07.2018