Arina Shevchenko
Sofia
Summary
Thrives in fast-paced, customer-centric environments, adept at managing and resolving customer issues while maintaining high satisfaction levels. Skilled in developing and implementing effective support strategies and leading cross-functional teams. Seeking to transition into new field where strong interpersonal skills and strategic planning capabilities can be leveraged for impactful contributions.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Receptionist Administrator
The Moon Boutique Hotel
09.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Managed human resources functions for optimal team performance and staff education.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Special Lyceum Angstrem
Ukraine, Charkiv 04.2001 -
Skills
Administrative and technical support
Problem-solving
Documentation and reporting
Mail handling
Information management
Personable and approachable
Verbal and written communication
Conflict resolution
Staff education
Religion
Jehovah's Witnesses
Timeline
Receptionist Administrator
The Moon Boutique Hotel
09.2024 - Current
High School Diploma -
Special Lyceum Angstrem
04.2001 -
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