Anna Stoyanova
Recruitment And BI Manager
Sofia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Admin Recruitment and BI Manager
Telus International Europe
08.2022 - 12.2023
- Manager 6 team members spread across different countries in Europe
- Built a BI team im Europe from scratch
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed and implemented data governance policies and procedures.
- Generated standard and custom reports to provide insights into business performance.
- Deployed predictive analytics models to forecast future trends.
- Attend meeting with all country managers to insure a smooth Recruitment process
- Supported 8 countries in the integration with TIs standard processes
- Build guidelines and procedures for the different countries
- Trained the new team members
Senior Recruitment Specialist
Telus International Europe
03.2020 - 08.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Trained all new joiner with the Recruitment Team
- Managed the communication and needs of all Hiring Managers in weekly and ad-hock meetings
- Assisted with the integration of a new ATS, build detailed guidelines
Recruitment Specialist
Telus International Europe
03.2019 - 03.2020
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Junior Recruitment Specialist
Telus International Europe
12.2017 - 03.2019
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
Customer Service Representative
Telus International Europe
02.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls in German and English promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Customer Service Representative
Sixty K Ltd
05.2016 - 01.2017
- Offered advice and assistance to customers in German and English, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customers via email promptly.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Psychology
Sofia University
Sofia06.2024
Skills
Report Development
Timeline
Admin Recruitment and BI Manager
Telus International Europe
08.2022 - 12.2023
Senior Recruitment Specialist
Telus International Europe
03.2020 - 08.2022
Recruitment Specialist
Telus International Europe
03.2019 - 03.2020
Junior Recruitment Specialist
Telus International Europe
12.2017 - 03.2019
Customer Service Representative
Telus International Europe
02.2017 - 12.2017
Customer Service Representative
Sixty K Ltd
05.2016 - 01.2017
Bachelor of Arts - Psychology
Sofia University
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