Anna Stoyanova
Recruitment And BI Manager
Sofia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Admin Recruitment and BI Manager
Telus International Europe
08.2022 - 12.2023
- Manager 6 team members spread across different countries in Europe
- Built a BI team im Europe from scratch
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed and implemented data governance policies and procedures.
- Generated standard and custom reports to provide insights into business performance.
- Deployed predictive analytics models to forecast future trends.
- Attend meeting with all country managers to insure a smooth Recruitment process
- Supported 8 countries in the integration with TIs standard processes
- Build guidelines and procedures for the different countries
- Trained the new team members
Senior Recruitment Specialist
Telus International Europe
03.2020 - 08.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Trained all new joiner with the Recruitment Team
- Managed the communication and needs of all Hiring Managers in weekly and ad-hock meetings
- Assisted with the integration of a new ATS, build detailed guidelines
Recruitment Specialist
Telus International Europe
03.2019 - 03.2020
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Junior Recruitment Specialist
Telus International Europe
12.2017 - 03.2019
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
Customer Service Representative
Telus International Europe
02.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls in German and English promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Customer Service Representative
Sixty K Ltd
05.2016 - 01.2017
- Offered advice and assistance to customers in German and English, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customers via email promptly.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Psychology
Sofia University
Sofia06.2024
Skills
Report Development
Procedure Development
Employee Referral Programs
Applicant Tracking Systems
Resume Screening
Recruitment
Procedure Compliance
Report Preparation
Timeline
Admin Recruitment and BI Manager
Telus International Europe
08.2022 - 12.2023
Senior Recruitment Specialist
Telus International Europe
03.2020 - 08.2022
Recruitment Specialist
Telus International Europe
03.2019 - 03.2020
Junior Recruitment Specialist
Telus International Europe
12.2017 - 03.2019
Customer Service Representative
Telus International Europe
02.2017 - 12.2017
Customer Service Representative
Sixty K Ltd
05.2016 - 01.2017
Bachelor of Arts - Psychology
Sofia University