Anna Palpurina
Sofia
Summary
Adept at enhancing guest experiences, I excelled in multitasking and teamwork at Gramophone, ensuring high service quality. My fluency in multiple languages, including Bulgarian and English, coupled with a strong work ethic, significantly improved communication and customer satisfaction. I'm known for my professional attitude and attention to detail, making every dining experience memorable.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Gramophone
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Bosman and Skumriyata
05.2022 - 10.2022
Server
Bosman Di Skumriyata
05.2021 - 10.2021
Server
Amik Sport
05.2020 - 09.2020
Education
Higher Education - Engineering Physics
Sofia University St. Kliment Ohridski
Sofia05-2027
Secondary Education -
31 SUCHEM Ivan Vazov
Sofia, Bulgaria05-2023
Primary School -
Akademik Arnaudov
Sofia, Bulgaria06-2017
Skills
- Bulgarian
- English
- Spanish
- Strong Work Ethic
- Guest Engagement
- Food Running
- Organization
- Strong teamwork
- Reliability and punctuality
- Cleanliness standards
- Professional Attitude
- Dining area maintenance
- Menu knowledge
- Excellent Communication
- Attention to Detail
Certification
- Europass Certificate in 3D Photogrammetry Training – Acquired skills in 3D modeling and photogrammetry techniques for accurate spatial data representation.
- Europass Certificate in 360-Degree Photography Training – Trained in capturing immersive 360-degree images, enhancing visual storytelling and virtual tour creation.
- Game of Business Platform Certification – Completed training in business plan development, learning strategic planning, market analysis, and business management essentials.
Languages
Bulgarian
Native language
English
Upper intermediate
B2
Spanish
Elementary
A2
French
Beginner
A1
Timeline
Server
Gramophone
12.2023 - Current
Server
Bosman and Skumriyata
05.2022 - 10.2022
Server
Bosman Di Skumriyata
05.2021 - 10.2021
Server
Amik Sport
05.2020 - 09.2020
Higher Education - Engineering Physics
Sofia University St. Kliment Ohridski
Secondary Education -
31 SUCHEM Ivan Vazov
Primary School -
Akademik Arnaudov
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