Anita Dimitrova Barzachka
Blagoevgrad
Summary
Highly proficient individual with excellent work principles, looking for a position within an established organization that would provide with the skills and knowledge to perform to the best of the abilities. Work well individually or as an effective team member with people at all levels in a diverse range of positions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Thomas Cook
02.2022 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed to resolve over 28 emails per day.
- Managed to resolve issues with over 30 delay or cancelled flights per day, using database and communication skills.
Customer Service
The Smithfield Restaruant
London Luton Airport
03.2017 - 02.2021
- Worked as host, bartender or waitress in restaurant.
- Serving and advising customers, taking payment/working at tills, helping customers find wanted product, advising on stock amounts, giving information on products and prices, promoting special offers, handling complaints/passing on to manager.
Manager
Giza Casino
Blagoevgrad
10.2016 - 10.2017
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Assistant
Goofy Golf Club
USA
05.2013 - 09.2016
- Customer service assistant at Goofy Golf Club, had daily interaction with all customers, very good interaction between customers in order to keep them all satisfied with service provided.
- Handled payments and took part in promotions and events.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Gathered and verified data from customers to promote marketing initiatives.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
Customer Service Assistant
Kohr Bros Frozen Custard
USA
05.2013 - 09.2016
- I greeted customers in a appropriate manner, and assisted in placing and cancelling orders
- I gave sufficient information to customers regarding the company
- I always informed customers of promotions and deals
- I worked with the customer service manager to ensure good customer service is being delivered
- I compiled reports on customer satisfaction.
Education
Bachelor Degree Bussines Administration -
South-West University Blagoevgrad, Bulgaria
Blagoevgrad06.2016
Skills
- Computer skills
- Communication skills
- Language skills
- Administrative skills
- Decision making skills
- Teamwork skills
Certification
- Certificate "Human recourses management as a tool for improvement of competitiveness and employability".
- Certificate for Upper-Intermediate English level B2.1
- Certificate for Upper-Intermediate English level B2.2
- Certificate for Advanced English level C1
Languages
Bulgarian
Native language
English
Advanced
C1
Timeline
Assistant Manager
Thomas Cook
02.2022 - Current
Customer Service
The Smithfield Restaruant
03.2017 - 02.2021
Manager
Giza Casino
10.2016 - 10.2017
Customer Service Assistant
Goofy Golf Club
05.2013 - 09.2016
Customer Service Assistant
Kohr Bros Frozen Custard
05.2013 - 09.2016
Bachelor Degree Bussines Administration -
South-West University Blagoevgrad, Bulgaria
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