Anita Denizova
Varna,Bulgaria
Summary
A highly adaptable and reliable professional with a strong focus on efficiency and empathy, skilled in relationship building and active listening. Demonstrates excellent comprehension and retention skills, adept at multitasking, and proficient in CRM and Zendesk software as well as Office 365. Proficient in formal business correspondence, aiming to expand skills and gain new experience to enhance professional profile.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
MARVELLOUS HOME SERVICES
London, UK
05.2024 - 11.2024
- Delivering excellent customer service via phone, email, chat and social media channels
- Selling/upselling home service packages to new and existing customers
- Performing receptionist duties, including greeting visitors and managing front-office activities.
- Coordinating and scheduling appointments for colleagues to engage with potential clients
- Managing customers' accounts, tracking service requests, and maintaining detailed CRM records
- Overseeing office supplies, ensuring adequate stock levels and timely replenishment to support day-to-day operations
- Updating spreadsheets with important office metrics and logging daily activities
BUSINESS CONSULTANT
SHINING 91 LTD
London
05.2023 - 03.2024
- Analysing data and statistics
- Discussing advantages and disadvantages of business strategies
- Gathering and preparing information for presentations
- Implementing solutions to challenges
BACK-OF-HOUSE TEAM LEADER
PARK PLAZA WESTMINSTER BRIDGE
London
12.2022 - 04.2023
- Supporting the Head Manager in delivering smooth and effective running of all Back-of-house areas
- Supervising and coordinating activities of the pantry, storeroom, and non-cooking kitchen workers
- Monitoring the maintenance of the premises and the equipment
- Carrying out inspections of areas, including but not limited to: workrooms, storerooms and equipment for cleanliness and order
- Organising training, rotas, and onboarding new employees
- Handling a high volume of calls with accuracy and efficiency
- Logging call details and customer information using 'Zendesk' software
- Processing complaints professionally, seeking effective, timely solutions for continued customer satisfaction
- Helping the Recruitment team with the candidates' documents and their right-to-work checks
- Executing new members' interviews and welcome sessions
CUSTOMER SERVICE EXECUTIVE
HOUSEKEEP LTD
London, UK
12.2021 - 12.2022
- Handling a high volume of calls with accuracy and efficiency
- Logging call details and customer information using ‘Zendesk’ software
- Processing complaints professionally, seeking effective, timely solutions for continued customer satisfaction
- Ensured minimal wait times by prioritising tasks effectively during peak hours
- Keeping up-to-date with company policies, ensuring correct information is always given
- Assisting in training new staff to ensure consistency in service delivery
- Coordinating with other departments for efficient problem resolution.
- Supporting the Recruitment team by assisting with candidate documentation and conducting right-to-work checks
- Conducting interviews and welcome sessions for new team members, ensuring a smooth onboarding process
ONLINE STORE ASSISTANT/PACKER
VALENTINA VALENTTI LTD
London, UK
01.2021 - 05.2021
- Fulfilling customer orders placed online by picking and packing items from warehouse inventory
- Packaging items securely for shipment, ensuring they arrive in good condition to customers
- Assisting with inventory management tasks, such as replenishing stock and reporting discrepancies
- Collaborating with logistics personnel to coordinate shipping and receiving Adhering to workplace safety guidelines and procedures
RETAIL ASSISTANT
TANDEM 08 BIKE STORE
Gabrovo, Bulgaria
09.2020 - 09.2020
- Guiding customers towards appropriate products based on their preferences
- Promoting bike and moto products, accessories and spare parts
- Replenishing inventory and update pricing
- Ensuring cleanliness and organization of the store
- Corresponding with customers via email, phone and face-to-face
- Processed online orders accurately and promptly
RESTAURANT ASSISTANT
MMV GROUP
Tignes, France
12.2019 - 03.2020
- Providing table service to guests, guaranteeing their comfort throughout their meals
- Coordinating with staff members to ensure smooth restaurant operations
- Assisting in hosting events at the restaurant, contributing to successful functions
- Collaborating with kitchen staff for seamless coordination between the front and back of the house
- Handling special requests from customers, resulting in personalised dining experiences
REGULAR SCHEDULE COORDINATOR
Fantastic Services
01.2018 - 11.2019
- Managing business relationships to ensure loyalty and long-term commitment
- Organizing and managing the operational activities of dedicated franchisee partners to ensure smooth business operations
- Ensuring franchisee owners are fully informed of company policies, guidelines, and office requirements
- Logging all relevant data into the in-house CRM system to maintain up-to-date records
- Collaborating with the sales team to achieve the shared objectives
- Coordinating with the finance department to manage account finances efficiently
- Generated KPI reports to illustrate overall performance
Franchisees' Account Manager
Fantastic Services
09.2016 - 12.2017
- Organising and executing the operational activities for a dedicated franchisee partner, ensuring efficient workflow and business performance
- Managing employee workload, shift scheduling, and holiday leave for franchisee staff, optimizing resources
- Ensuring franchisee owners were fully informed of company policies, guidelines, and office requirements, maintaining alignment with corporate standards
- Addressing and resolving client complaints under company policies
- Correcting any post-sales booking errors, ensuring accurate and timely resolutions
- Maintaining comprehensive records by logging all relevant information into the in-house CRM system
POOL LIFEGUARD
MILLENNIUM POOL MANAGEMENT
Woodbridge
05.2016 - 09.2016
- Consistently checking water temperatures, pH and chlorine levels to safeguard swimmers' health
- Patrolling the facility, and enforcing safety rules
- Observing swimmers attentively, and quickly responding to risks and concerns
- Assisting in opening and closing of the facilities
MEDICAL SALES REPRESENTATIVE
EVROMED
Varna, Bulgaria
08.2015 - 02.2016
- Attending industry conferences and seminars for networking and staying abreast with the latest industry trends
- Travelling extensively across the assigned territory for client meetings;
- Organising regular meetings with medical staff for product demonstrations, increasing their awareness about new treatments available
- Collaborating with pharmacists to ensure proper stocking levels were maintained
- Working closely with other team members from different departments towards achieving overall company objectives
ACCOUNTANT INTERN
IDEAL STANDART LTD
Sevlievo, Bulgaria
08.2015 - 09.2015
- Entering data quickly and accurately for well-maintained accounting records
- Shadowing senior staff members to learn key accounting principles and processes
- Filling accounting information clearly and orderly for ease of retrieval
REAL ESTATE AGENT
YAVLENA REAL ESTATE LTD
Varna, Bulgaria
12.2014 - 06.2015
- Compiling detailed property information and coordinating professional photoshoots to showcase listings effectively
- Scheduling and coordinating property viewings with prospective clients
- Generating tailored property lists that align with buyers' needs and budgetary requirements
- Managing incoming phone calls and emails from both potential and existing clients, providing timely responses
- Preparing rental contracts between tenants and property owners, ensuring compliance with all terms and conditions
Education
BACHELOR DEGREE (HONS) - Business and Law
Anglia Ruskin University
GCSEs - Mathematics, Science and IT
High school of Science and Mathematics
Skills
- Adaptability
- Reliability
- Efficiency
- Empathy
- Relationship building
- Active Listening
- Excellent comprehension and retention skills
- Multitasking
- CRM and Zendesk software usage
- Office 365 usage
- Formal business correspondence proficiency
Languages
Bulgarian
Native
English
Fluent
Custom
Language proficiency:
Bulgarian, English
Others:
Full BG and UK Driving License
Timeline
CUSTOMER SERVICE REPRESENTATIVE
MARVELLOUS HOME SERVICES
05.2024 - 11.2024
BUSINESS CONSULTANT
SHINING 91 LTD
05.2023 - 03.2024
BACK-OF-HOUSE TEAM LEADER
PARK PLAZA WESTMINSTER BRIDGE
12.2022 - 04.2023
CUSTOMER SERVICE EXECUTIVE
HOUSEKEEP LTD
12.2021 - 12.2022
ONLINE STORE ASSISTANT/PACKER
VALENTINA VALENTTI LTD
01.2021 - 05.2021
RETAIL ASSISTANT
TANDEM 08 BIKE STORE
09.2020 - 09.2020
RESTAURANT ASSISTANT
MMV GROUP
12.2019 - 03.2020
REGULAR SCHEDULE COORDINATOR
Fantastic Services
01.2018 - 11.2019
Franchisees' Account Manager
Fantastic Services
09.2016 - 12.2017
POOL LIFEGUARD
MILLENNIUM POOL MANAGEMENT
05.2016 - 09.2016
MEDICAL SALES REPRESENTATIVE
EVROMED
08.2015 - 02.2016
ACCOUNTANT INTERN
IDEAL STANDART LTD
08.2015 - 09.2015
REAL ESTATE AGENT
YAVLENA REAL ESTATE LTD
12.2014 - 06.2015
GCSEs - Mathematics, Science and IT
High school of Science and Mathematics
BACHELOR DEGREE (HONS) - Business and Law
Anglia Ruskin University
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