Anguel Nikolov Tzvetkov
Global Front Office Senior Sales Support Specialist _Instrumentation
София
Summary
Dynamic sales and engineering professional with strong technical acumen and a strategic mindset, dedicated to driving client success through innovative solutions and exceptional support. Recognized for outstanding collaboration and adaptability, consistently delivering results in fast-paced environments while fostering strong client partnerships. Expertise in CRM software, technical documentation, and customer relationship management enhances the ability to streamline processes and exceed expectations. Committed to leveraging skills to contribute to organizational growth, with a proven track record of solving complex technical issues and effectively supporting sales initiatives.
Overview
29
29
years of professional experience
1
1
Language
Work History
Sales Support Engineer
Honeywell - GPS SOFIA
10.2014 - Current
- Global front office instrumentation support – Bid preparation for large projects in EMEA . Read all commercial and technical specification documents and create BOM , contact 3rd party vendor to complete bid requirements without exceeding the client's budget.
- Evaluating different product lines and vendor offerings.
- Participating in Technical clarification meetings
- Lead Kick -off meetings
- SAP cost support for other projects for cost optimization
- Support project execution
- Increased sales revenue by providing timely and effective technical support to clients.
- Improved communication between the engineering and sales departments, ensuring alignment on product updates and client needs.
- Participated in cross-functional teams that aimed at improving overall company performance by sharing expertise from various departments.
- Worked closely alongside account managers to ensure that all aspects of client support were handled efficiently and effectively.
- Assisted with the creation of sales materials, such as brochures and presentations, that highlighted key features and benefits of our products.
Inside Sales Engineer – Control valves & Regulators
Emerson Process Management SRL-Romania (Trade office –Sofia)
01.2012 - 09.2014
- Preparation of Commercial and technical Offers for local Bulgarian customers. Which include:
- Valve sizing, choosing applicable technical solutions, dealing with factories for special options and discount; Placing orders; Solving warranty claims.
- Participating in multi-product project preparation.
- Passed trainings
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Evaluated key performance metrics regularly to identify areas for improvement within the inside sales process.
- Demonstrated expertise in product knowledge during client presentations and consultations, instilling confidence in potential buyers.
- Implemented CRM system updates, optimizing data tracking and reporting capabilities for the sales team.
- Enhanced team performance with regular training sessions and feedback on sales techniques.
- Worked closely with other departments to promote products and marketing campaigns.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
Field Sales Engineer - Instrumentation
ABB Bulgaria EOOD -Sofia
01.2008 - 12.2011
- Responsible for sales of measurement of entire portfolio of ABB measurement devices to achieve sales targets
- Evaluate and identify client potential!
- Follow-up of submitted offers, proceeding with orders
- Local travel and establish good relationship with key accounts and partners
- Accelerated revenue growth through effective negotiation of contracts and pricing agreements.
- Boosted regional sales, organizing targeted marketing events and trade shows showcasing company products.
- Expanded customer base by identifying new markets and establishing relationships with industry professionals.
- Increased sales by developing strong relationships with key clients and providing tailored engineering solutions.
- Optimized sales presentations, incorporating technical specifications and benefits relevant to client needs.
- Enhanced product knowledge, attending training sessions and staying current on technological advancements in the field.
- Exceeded sales targets, implementing strategic business plans and continuously analyzing market trends.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Presented technical presentations to clients to explain product features and benefits.
- Tracked sales data for analysis and forecasting.
Ice cream truck driver
Mister Twister Plc / Toronto, Canada / - Green card resident
04.2005 - 10.2005
- Food & Beverage distribution
- Drove truck to events or around neighborhoods to hand out ice cream and take payment.
Service Manager: Department - “Scales”
Kremikovtzi AD (Metallurgical factory)
01.1997 - 03.2005
- Supervising team of 20 technicians and engineers for maintenance and repair of all scales on the territory of the factories.
- Assurance continuous process without breakdowns.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Breakdowns statistic
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Purchasing spare parts.
- Group leader: “Electronic Scales” 2000-2003
- Military Service (Jan –Oct) 1998
- Technician part of group “Electronic Scales” 1997-2000
Education
Master of Science - Machines Device Building Engineer - Metrological assurance of engineering production
Technical University -Sofia
Sofia 04.2001 -
Technical school - Automation /Technician
Mechano-Electricity And Metallurgy “ N. Vaptsarov” –Sofia
Sofia05-1991
Skills
Sales expertise
Customer service expertise
Strategic sales planning
Sales training development
Competitive analysis
CRM software
Cross-functional coordination
Customer needs assessment
Performance tracking
Customer order management
Microsoft office expertise
Order optimization
Teamwork and collaboration
Problem-solving
Interests
Hobbies: Sports, Travel
Software
MS Office ; Excel
Timeline
Sales Support Engineer
Honeywell - GPS SOFIA
10.2014 - Current
Inside Sales Engineer – Control valves & Regulators
Emerson Process Management SRL-Romania (Trade office –Sofia)
01.2012 - 09.2014
Field Sales Engineer - Instrumentation
ABB Bulgaria EOOD -Sofia
01.2008 - 12.2011
Ice cream truck driver
Mister Twister Plc / Toronto, Canada / - Green card resident
04.2005 - 10.2005
Master of Science - Machines Device Building Engineer - Metrological assurance of engineering production
Technical University -Sofia
04.2001 -
Service Manager: Department - “Scales”
Kremikovtzi AD (Metallurgical factory)
01.1997 - 03.2005
Technical school - Automation /Technician
Mechano-Electricity And Metallurgy “ N. Vaptsarov” –Sofia
Additional information:
Language skills: English, Russian - both fluent
Sports
Running ; Swimming , biking in my spare time, Watch sports events
Additional information:
- Driver license: Bulgarian B-category since1991; Canadian driver license type G
- Family status: In a relation
- Children's: 1 son
Sports
Running ; Swimming , biking in my spare time, Watch sports events