ANGEL TOSKOV
Partner Account Manager
Sofia
Summary
Data oriented and results-driven professional with a strong background in project coordination, agile methodologies, and cross-functional collaboration. Experienced in setting team vision, defining OKRs/KPIs, and facilitating agile workflows to enhance team efficiency. Adept at stakeholder management, training facilitation, and workflow optimization, ensuring seamless project execution. Seeking to transition into a Project Manager role to leverage my coordination and planning experience in a dynamic, collaborative environment.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Partner Account Manager
Booking.com
03.2014 - Current
- Managed a portfolio of 200+ partner accounts, driving consistent revenue growth through data-informed strategies and proactive engagement;
- Coordinated cross-functional project activities, collaborating with marketing, product, and support teams to ensure timely execution of initiatives;
- Facilitated agile practices, including sprint planning, retrospectives, and daily stand-ups, improving team efficiency and communication;
- Defined and monitored team OKRs/KPIs, aligning goals with broader business objectives and reporting progress through clear documentation;
- Created and maintained detailed records of meetings, project plans, and performance metrics, enabling informed decision-making;
- Assisted in identifying project risks and potential blockers early on, ensuring timely escalation and coordination with stakeholders to maintain progress;
- Delivered presentations, organized partner workshops, and led training sessions to enhance partner engagement and operational success.
General Manager, Hotels
Albena Resort
04.2012 - 10.2013
- Efficiently managed all aspects of daily operations, including front desk, housekeeping, maintenance, and food and beverage services
- Ensured a high level of guest satisfaction by maintaining quality standards, resolving issues promptly, and anticipating and exceeding guest needs
- Monitored and managed the hotel's financial performance, including budgeting, forecasting, and cost control measures
- Oversaw and controlled all activities related to meetings, accommodations, and catering for tourists within the complex
- Recruited, trained, and monitored staff to maintain service excellence
- Managed a team of approximately 100 people
- Maintained strong relationships with representatives of tour operators, suppliers, sales representatives, and officials from state authorities and public administrations
Education
MBA - Business Administration
University of National And World Economy
04.2001 - 2013
Bachelor of Arts - Economics of Tourism
University of National And World Economy
04.2001 - 2012
Bachelor of Arts - International Commerce
Ecole Supérieure De Commerce International
04.2001 - 2012
Skills
- Portfolio Management
- Stakeholder Management
- Effective partner engagement
- Business Planning
- Strategic Planning
- Agile Project Management
- Cross-Functional Collaboration
- Operations Management
Timeline
Partner Account Manager
Booking.com
03.2014 - Current
General Manager, Hotels
Albena Resort
04.2012 - 10.2013
MBA - Business Administration
University of National And World Economy
04.2001 - 2013
Bachelor of Arts - Economics of Tourism
University of National And World Economy
04.2001 - 2012
Bachelor of Arts - International Commerce
Ecole Supérieure De Commerce International
04.2001 - 2012
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