ANGEL TOSKOV
PARTNER ACCOUNT MANAGER
Sofia
Summary
Results-driven professional with a strong background in project coordination, agile methodologies, and cross-functional collaboration. Experienced in setting team vision, defining OKRs/KPIs, and facilitating agile workflows to enhance team efficiency. Adept at stakeholder management, training facilitation, and workflow optimization, ensuring seamless project execution. Collaborating across teams, I coordinate communication to ensure a seamless workflow that leads to optimal results and satisfied clients.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Partner Account Manager
Booking.com
03.2014 - Current
- Managed a portfolio of over 300 accounts, consistently driving 20% revenue growth by optimizing engagement and performance strategies
- Defined team vision, mission, and OKRs, ensuring alignment with business goals while facilitating agile processes like retrospectives and daily stand-ups
- Led sprint planning and execution, optimizing workflows and resolving dependencies across my team
- Supervised and trained team members, providing continuous feedback and fostering a high-performing work environment
- Collaborated with product owners and marketing team to enhance product integration, optimize user experience, and develop joint marketing initiatives
- Organized partner events, workshops, and training sessions to boost engagement, strengthen relationships, and improve brand recognition
- Delivered compelling presentations, negotiated deals, and successfully closed agreements that boosted revenue
- Maintained accurate documentation of project plans, account performance, and key insights, ensuring data-driven decision-making
General Manager, Hotels
Albena Resort
04.2012 - 10.2013
- Efficiently managed all aspects of daily operations, including front desk, housekeeping, maintenance, and food and beverage services
- Ensured a high level of guest satisfaction by maintaining quality standards, resolving issues promptly, and anticipating and exceeding guest needs
- Monitored and managed the hotel's financial performance, including budgeting, forecasting, and cost control measures
- Oversaw and controlled all activities related to meetings, accommodations, and catering for tourists within the complex
- Recruited, trained, and monitored staff to maintain service excellence
- Managed a team of approximately 100 people
- Maintained strong relationships with representatives of tour operators, suppliers, sales representatives, and officials from state authorities and public administrations
Education
Bachelor of Arts - Business Administration
University of National And World Economy
Sofia, Bulgaria 04.2001 -
Bachelor of Arts - Economics of Tourism
University of National And World Economy
Sofia, Bulgaria 04.2001 -
Bachelor of Arts - International Commerce
Ecole Supérieure De Commerce International
Paris, France 04.2001 -
Skills
Portfolio Management
Stakeholder Management
Effective partner engagement
Business Planning
Strategic Planning
Agile Project Management
Teamwork
Operations Management
Timeline
Partner Account Manager
Booking.com
03.2014 - Current
General Manager, Hotels
Albena Resort
04.2012 - 10.2013
Bachelor of Arts - Business Administration
University of National And World Economy
04.2001 -
Bachelor of Arts - Economics of Tourism
University of National And World Economy
04.2001 -
Bachelor of Arts - International Commerce
Ecole Supérieure De Commerce International
04.2001 -
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