Angel Pramatarov

• Working in an infrastructure engineer role for a major international sports governing body
• Provide operational support and engineering expertise across Microsoft 365, Azure, and hybrid identity environments for enterprise customers, ensuring reliability, security, and service continuity across cloud and on-prem systems
• Administered and maintained Active Directory environments, including user, group, and computer object lifecycle management across structured OU hierarchies, supporting delegation and policy enforcement
• Supported Active Directory Domain Controllers, ensuring replication health, availability, and stability, while troubleshooting directory, authentication, and AD-integrated DNS issues
• Manage and support Microsoft 365 services including Exchange Online, Microsoft Teams, and SharePoint Online, focusing on availability, access control, and service health
• Own and maintain Exchange Online environments, including mailbox architecture (user, shared, resource mailboxes), mail flow configuration, transport rules, and lifecycle management
• Investigate and resolve complex email delivery issues using message tracing, mail headers, and transport logs, including analysis of routing failures and non-delivery reports (NDRs)
• Implement and support Microsoft Purview compliance capabilities, including eDiscovery investigations, audit log analysis, retention policies, and data export for legal and compliance requirements
• Manage hybrid identity infrastructure using Active Directory and Azure AD Connect, ensuring reliable synchronization of users, groups, and attributes across on-prem and cloud environments
• Administer Microsoft Entra ID (Azure AD), including identity lifecycle management, RBAC, enterprise application access, conditional access policies, and MFA enforcement
• Support Azure resource access and governance, including management of role-based permissions for virtual machines, resource groups, and enterprise applications
• Perform Azure VM operational support, including access management (RDP), performance monitoring, and basic troubleshooting of compute resources
• Assist in migration initiatives such as Active Directory Federation Services (ADFS) to Microsoft Entra ID, enabling modern authentication and improving cloud identity architecture
• Manage DNS and certificate lifecycle operations across hybrid environments, ensuring secure connectivity and preventing service disruption
• Automate repetitive operational tasks and bulk changes using PowerShell across Microsoft 365, Active Directory, and Azure environments
• Support availability and access to file system services, including permissions mapping and access redesign using security groups
• Monitor and respond to alerts using Azure monitoring and Microsoft 365 service health tools, proactively identifying and resolving incidents
• Act as escalation point for complex technical issues, supporting service desk teams, VIP users, and critical incidents with advanced troubleshooting and root cause analysis
• Collaborate with internal teams and external vendors to resolve high-impact infrastructure, identity, and cloud service issues
• Provide out-of-hours (OOH) support for critical incidents and key business events, ensuring high availability of cloud services

Senior (Escalation) team for tickets

• Administered Microsoft 365 environments (Exchange Online, SharePoint, Teams, OneDrive) across multiple tenants
• Managed Azure AD / Active Directory hybrid environments, including synchronization (Azure AD Connect)
• Configured and maintained mail flow, transport rules, and email security solutions (ATP, Mimecast)
• Managed identity and access controls, including MFA, permissions, and group policies
• Administered Windows Server environments, including domain controllers, file servers, print servers and GPOs
• Supported virtualized infrastructure (VMware vSphere, Citrix), including VDI lifecycle management
• Participated in mid and large scale migrations from different platforms to virtual desktop solutions
• Monitored and maintained server health, storage utilization, and performance metrics
• Managed file systems, NTFS permissions, DFS, and storage quotas
• Administered backup and recovery solutions (Veeam, Shadow Copies)
• Administered VoIP infrastructure (SwyxWare), including routing scripts, connectivity troubleshooting and vPBX management
• Performed basic DNS and networking troubleshooting
• Using automation and silent tools for software deployment and management
• Provided basic firewall management on FortiGate devices and VPN setup through Fortinet/Cisco software
• Served as weekend escalation point
• Provided advanced troubleshooting for complex infrastructure and cloud issues
• Acted as Tier 2 escalation point, resolving high-impact incidents and mentoring Tier 1 engineers

• Assisted clients with desktop support for Windows and Mac systems, and various devices
• Provided software support for financial, architectural and logistical applications
• Supported Microsoft 365 and Office applications (Outlook, Teams, SharePoint)
• Performed Azure AD and Active Directory user administration and lifecycle
• Troubleshot network, email, and VoIP issues
• Collaborated with ISPs and vendors to resolve connectivity issues
• Performed basic maintenance for antivirus and malware protection tools
• PRTG monitoring system
• Managed endpoint devices and software deployment via remote tools
• Supported virtual environments using VMware and Citrix platforms

• Communication with business clients through email, inbound and outbound calls
• Monitored systems and responded to incidents using ticketing tools
• Desktop support for clients (Windows 7/8/10, Mac, printers/scanners, software installation/update, hardware troubleshooting)
• Software support (Financial and architectural software)
• Provided 24/7 IT support across enterprise environments
• Assisted with Active Directory, VMware, and Citrix VDI environments
• Performed basic Office 365 administration and endpoint support