Andzhelika Spasova

• Interceded between employees during arguments and diffused tense situations.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

• Opened and closed seating sections according to volume of guests.
• Developed rapport with regular patrons, fostering a sense of community within the establishment.
• Streamlined check-in process for large groups or events by implementing a pre-registration system.
• Improved guest comfort and satisfaction through personalized service and support.
• Completed daily side work and opening and closing duties without fail.
• Answered customer questions about hours, seating, and menu information.
• Assisted managers with quickly resolving service- and food-related issues.

• Created inviting environment for customers by maintaining store organization and cleanliness.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided exceptional services and pleasant shopping experiences to retail customers.

Reception and accommodation of the patients, preparation, cleaning and preparation of the office for work, assisting the dental doctors and disinfection and sterilization of the instruments.

• Documented patient dental health information, medical history, and vital signs for future reference.
• Prepared and sterilized instruments and materials for use by dentists.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Reception and accommodation of the patients, preparation, cleaning and preparation of the office for work, assisting the dental doctors and disinfection and sterilization of the instruments.

• Documented patient dental health information, medical history, and vital signs for future reference.
• Prepared and sterilized instruments and materials for use by dentists.