Oracle ERP
Antoniya Gizbreht
Supervisor Accounting
SOFIA
Summary
Dedicated professional in the banking and fin-tech field with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Supervisor Accounting, P2P SSC
Thermo Fisher
07.2024 - Current
- Supervise the Business Communication Team in Procure to Pay Shared Service Center.
- Providing guidance and training the team members, ensuring all SLAs, KPIs and goals are met.
- Providing support in quarterly accrual processes and complete consolidation packages, ensuring accuracy and consistency across financial data.
- Review and approve work performed by accountants, while also performing hands-on accounting tasks when needed.
- Provide financial analysis and reporting on key metrics to executive leadership, supporting informed decision-making.
- Contribute to the annual budgeting process and prepare detailed accounting reports for leadership.
- Identify financial and operational risks and recommend corrective actions to management.
- Oversee process controls to ensure SOX compliance and integrity of internal control systems.
- Actively manage staff including hiring, goal setting, performance reviews, coaching, and professional development.
- Approve time records, expense reports, leave requests, and other administrative functions.
- Coordinate responses to audit requests, ensuring timely and accurate documentation and support.
- Handle cross-functional communication with internal stakeholders to respond to financial and operational information requests.
- Complete special projects as assigned and provide summarized activity reports to senior management. In this manner such as automation projects, change of ticketing system, implementing GenAI technologies into day to day work activities.
Principal Finance Coordinator, P2P SSC
Thermo Fisher
01.2024 - 07.2024
- Ensures accuracy and completeness of financial records supporting all company transactions.
- Serves as a mentor and informal team lead, providing guidance and training to junior finance staff.
- Leads the review of financial reports, statements, and processes to identify and implement efficiency improvements.
- Provides day-to-day and project-based financial support across multiple functions and business units.
- Researches and resolves complex financial inquiries, applying sound judgment and analytical expertise.
- Oversees the integrity of financial data by monitoring system entries and ensuring proper record maintenance.
- Prepares, analyzes, and reviews detailed financial reports for executive and management use.
- Ensures appropriate approvals are in place for the processing of financial documentation.
- Frequently engages with internal leadership and external stakeholders, requiring strategic communication, negotiation, and planning.
- Exercises considerable autonomy and discretion in managing high-complexity assignments and developing solutions or new procedures.
Senior Finance Coordinator, P2P SSC
Thermo Fisher
04.2023 - 01.2024
- Maintains and monitors financial system records, ensuring accuracy and compliance with internal policies.
- Investigates and resolves complex financial queries in a timely and efficient manner.
- Verifies and ensures proper approvals for all financial document processing.
- Prepares and delivers detailed financial reports and summaries to support management decision-making.
- Provides cross-functional financial support to various departments, contributing to streamlined operations.
- Performs additional finance-related tasks tailored to organizational needs.
- Strengthened internal controls through regular review, assessment, and implementation of updated policies.
- Facilitated cross-functional collaboration by working closely with other departments on financial matters.
- Ensured timely invoicing and payment processing, contributing to improved cash flow.
Deposit Chargeback Supervisor
Paysafe Bulgaria
04.2017 - 04.2023
- Overseeing and managing operational support on all aspects of Deposit Chargebacks and Payment Processing product
- Acting as subject matter expert and central point of contact for the team
- Establishing and maintaining effective communication networks with key stakeholders, business partners and peers
- Appropriate escalation of bad debt incidents relating to Deposit Chargebacks
- Ensuring streamlined approach is implemented and maintained across both digital wallets and Payment Processing
- Cross training all team members to work at high standard on all products and processes
- Liaising with internal teams to address issues with reconciling or financial posting of card deposits and card chargebacks including issues with authorization and clearing
- Ensuring accurate management reporting
- Enhancing automation of current processes through acquisition of new technologies or improvements to current technologies
- Ensuring adequate processes are in place to identify risks and making recommendations to effectively manage and enhance recovery of bad debt relating to chargebacks
- Assisting in projects involving the team, representing the wider Risk team when required
- Recommending sound, well considered decisions on behalf of the team to ensure effective management
- Overseeing and managing investigation of potential technical issues which could result in loss of re-presentment rights
- Liaising with internal teams to address and reduce bad debt caused by system issues and manual processing errors relating to Deposit Chargebacks
- Reviewing fraud trends on card deposits and recommending changes to prevent future potential losses
- Maintaining sound understanding of bad debt contributors in relation to card deposits
- Carrying out monthly one-one’s with all team members
- Carrying out bi-annual and annual people reviews; setting appropriate yearly objectives; Approving holiday requests, ensuring business needs continue to be met throughout periods of team absence
Chargeback Specialist
Paysafe Bulgaria
08.2015 - 04.2017
- Assessing in detail all deposit chargeback received and preparing rebuttal packages according to Card Schemes rules and regulations to represent them
- Handling customers claims and raising issuing chargebacks
- Assessing accounts on negative balance and sending customer to debt collectors
- Providing operational support on all aspects of Deposit chargeback processes
- Immediate escalation of bad debt incidents relating to Deposit Chargebacks to Supervisor or Deposit Chargebacks Manager, related departments and acquirers involved
- Ensuring adequate processes in place to identify risks and make recommendations to effectively manage and enhance recovery of bad debt relating to Deposit Chargebacks
- Overseeing the investigation of potential technical issues which could result in loss of re-presentment rights
- Liaising with internal teams to address and reduce bad debt caused by system issues and manual processing errors relating to Deposit Chargebacks
- Reviewing fraud trends on card deposits and recommend changes to prevent future potential losses
- Ensuring and delivering on weekly and monthly basis accurate management reporting
Supervisor of System Management and Operations
Piraeus Bank Bulgaria SA
12.2014 - 08.2015
- Responsible for the system management and the operations section in Card Payments Department
- Main responsibilities:
- Managing and coordinating the operational activities of the department related to the tree different card management systems - daily files exchange; control the set-up and the testing of new products and functionalities; resolving issues related with the operational activities in the card management systems;
- Supervising the accounting operations in the bank’s core system regarding the clearing and settlement of the card transactions;
- Daily control over VISA/MasterCard clearing and settlement reports;
- Daily and monthly reconciliation of all suspense accounts included in the card accounting scheme;
- Communication with Card Payments Organizations and processors;
- Performing second level support for issues escalated by the Branch network and the Call center and customer service department;
- Set-up the operational and accounting schemes whenever new products/services are implemented;
- Preparing daily, monthly and quarterly statistical request and reports;
- Managing the monthly invoices from vendors, card payments organizations and processors referred to the card payments department;
- Training of new employees and improving the knowledge of current ones;
Card Expert
Piraeus Bank Bulgaria SA
05.2014 - 11.2014
- Supporting and assisting the Branch network and the Call center and customer service department for card products and activities;
- Operational job related to files exchange between card operators host and the Bank host for card production and transaction postings;
- Accounting entries for clearing and settlement of the card products;
- Preparing statistics and reports;
- Logistics of the card plastics;
- Communication with card operators and vendors servicing the Bank;
- Participating in projects related to card products;
Call Center agent
Piraeus Bank Bulgaria SA
12.2011 - 04.2014
- Providing information about product, services, policies and procedures of the bank in 24/7 regime.
- Activities performed about inbound calls:- Information about products and services offered to individuals; Detail information about products (accounts, cards, loans, deposits, online banking, etc.); Blocking and activating of card products and online banking
- Activities performed about outbound calls :- Sales Campaigns- Information Campaigns
Education
Master - Financial Management and Marketing
VUZF
05.2013 - 07.2014
Bachelor - Economics, Transport
University of National And World Economy
09.2009 - 05.2013
High School Diploma -
Foreign Language High School
09.2004 - 06.2009
Skills
Multitasking
Effective communication
Time management abilities
Process improvement
Operations management
Staff management
Data analytics
Customer service
Training and mentoring
Processes and procedures
Waste reduction
Process monitoring and improvement
Change management
Problem-solving
Accomplishments
Proven steep learning curve
Built strong performing teams - from scratch or inherited
Procurement trained
PPI Change Management Trained
Financial Crime Prevention trained
PCI DSS trained
Visa Europe innovation training – “Digital day”
Visa Europe training – “Effective authorizations, clearing and settlement”
Completed excel advanced training, delivered by New Horizons Bulgaria
Business Skills Lab Internal Paysafe training – Communication Skills
Manager Effectiveness Mastermind Workshop, led by Plamen Petrov, writer of ‘Cold shower for managers’
Software
Service Now
PowerBI
Microsoft Office
Timeline
Supervisor Accounting, P2P SSC
Thermo Fisher
07.2024 - Current
Principal Finance Coordinator, P2P SSC
Thermo Fisher
01.2024 - 07.2024
Senior Finance Coordinator, P2P SSC
Thermo Fisher
04.2023 - 01.2024
Deposit Chargeback Supervisor
Paysafe Bulgaria
04.2017 - 04.2023
Chargeback Specialist
Paysafe Bulgaria
08.2015 - 04.2017
Supervisor of System Management and Operations
Piraeus Bank Bulgaria SA
12.2014 - 08.2015
Card Expert
Piraeus Bank Bulgaria SA
05.2014 - 11.2014
Master - Financial Management and Marketing
VUZF
05.2013 - 07.2014
Call Center agent
Piraeus Bank Bulgaria SA
12.2011 - 04.2014
Bachelor - Economics, Transport
University of National And World Economy
09.2009 - 05.2013
High School Diploma -
Foreign Language High School
09.2004 - 06.2009
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