Anastasios Baxevanis
Sofia
Summary
6+ years of experience working with clients over the phone, email and face-to-face; able to work under pressure in order to meet strict deadlines and complete targets; focused to provide the best service; self-driven and result-oriented team player Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Content Moderator
Alorica Bulgaria
06.2021 - 09.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
TRAVEL AGENT
TELUS INTERNATIONAL EUROPE
3 2021 - 06.2021
- Selling travel products and services, asking questions to qualify and understand travel interests and needs, successfully closing the sale
- Take reservations over the phone in special travel software(Amadeus)
- Offer comparative pricing packages based on customers' needs and desires and collect payments.
Sales agent/translator with Greek
MARMOR CLINIC EOOD
12.2019 - 12.2020
- Working with database; Preparing treatment plan contracts and payments, assuring timely payment of customers offered services on credit; Providing support to clients throughout the whole process and resolving potential issues.
International trade specialist
Veo Worldwide Services LTD
03.2019 - 12.2019
- Working with portfolio of clients
- Researching the market and contacting new clients
- Working with database
- Providing high quality service
- Negotiating deals and seeing them closed
- Preparing reports and analyzing the information for the direct manager.
Customer Support
Cartridge World
02.2013 - 07.2018
- Working with database
- Supporting clients in order to resolve every issue they might have with the products or the services provided by the company
- Providing high quality services to all clients; Providing technical maintenance.
Education
Business Administration, Accounting Cycle Concepts, Business Math Applications, Business Communication, Principles of Management, Principles of Human Resources, Principles of Marketing, Customer Service, Spreadsheet Management -
Hellenic Open University
10.2018 - Current
Support for computer systems, Computer programming, Microsoft Office - undefined
Sivitanidios Public Arts and Crafts Highschool
09.2008 - 05.2011
Skills
Excellent communication and negotiation skills developed while working in customer support and international trade
Microsoft office (Excel, PowerPoint, Word, Outlook)
CRM software (eg Selligent, Amadeus) Windows
Social media knowledge
Content Management
Online research
Patience and Tolerance
Multitasking Abilities
Critical Thinking
Problem Identification
Professionalism
Self Motivation
Languages
Greek
English
Timeline
Content Moderator
Alorica Bulgaria
06.2021 - 09.2024
Sales agent/translator with Greek
MARMOR CLINIC EOOD
12.2019 - 12.2020
International trade specialist
Veo Worldwide Services LTD
03.2019 - 12.2019
Business Administration, Accounting Cycle Concepts, Business Math Applications, Business Communication, Principles of Management, Principles of Human Resources, Principles of Marketing, Customer Service, Spreadsheet Management -
Hellenic Open University
10.2018 - Current
Customer Support
Cartridge World
02.2013 - 07.2018
Support for computer systems, Computer programming, Microsoft Office - undefined
Sivitanidios Public Arts and Crafts Highschool
09.2008 - 05.2011
TRAVEL AGENT
TELUS INTERNATIONAL EUROPE
3 2021 - 06.2021