Anastasios Baxevanis
Sofia
Summary
6+ years of experience working with clients over the phone, email and face-to-face; able to work under pressure in order to meet strict deadlines and complete targets; focused to provide the best service; self-driven and result-oriented team player Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Content Moderator
Alorica Bulgaria
06.2021 - 09.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
TRAVEL AGENT
TELUS INTERNATIONAL EUROPE
3 2021 - 06.2021
- Selling travel products and services, asking questions to qualify and understand travel interests and needs, successfully closing the sale
- Take reservations over the phone in special travel software(Amadeus)
- Offer comparative pricing packages based on customers' needs and desires and collect payments.
Sales agent/translator with Greek
MARMOR CLINIC EOOD
12.2019 - 12.2020
- Working with database; Preparing treatment plan contracts and payments, assuring timely payment of customers offered services on credit; Providing support to clients throughout the whole process and resolving potential issues.
International trade specialist
Veo Worldwide Services LTD
03.2019 - 12.2019
- Working with portfolio of clients
- Researching the market and contacting new clients
- Working with database
- Providing high quality service
- Negotiating deals and seeing them closed
- Preparing reports and analyzing the information for the direct manager.
Customer Support
Cartridge World
02.2013 - 07.2018
- Working with database
- Supporting clients in order to resolve every issue they might have with the products or the services provided by the company
- Providing high quality services to all clients; Providing technical maintenance.
Education
Business Administration, Accounting Cycle Concepts, Business Math Applications, Business Communication, Principles of Management, Principles of Human Resources, Principles of Marketing, Customer Service, Spreadsheet Management -
Hellenic Open University
10.2018 - Current
Support for computer systems, Computer programming, Microsoft Office - undefined
Sivitanidios Public Arts and Crafts Highschool
09.2008 - 05.2011
Skills
Excellent communication and negotiation skills developed while working in customer support and international trade
Languages
Greek
English
Timeline
Content Moderator
Alorica Bulgaria
06.2021 - 09.2024
Sales agent/translator with Greek
MARMOR CLINIC EOOD
12.2019 - 12.2020
International trade specialist
Veo Worldwide Services LTD
03.2019 - 12.2019
Business Administration, Accounting Cycle Concepts, Business Math Applications, Business Communication, Principles of Management, Principles of Human Resources, Principles of Marketing, Customer Service, Spreadsheet Management -
Hellenic Open University
10.2018 - Current
Customer Support
Cartridge World
02.2013 - 07.2018
Support for computer systems, Computer programming, Microsoft Office - undefined
Sivitanidios Public Arts and Crafts Highschool
09.2008 - 05.2011
TRAVEL AGENT
TELUS INTERNATIONAL EUROPE
3 2021 - 06.2021
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