Anastasia Paseva

Responsibilities

• Managing and updating the database in French;
• Processing and analyzing data in French;
• Offering assistance and support to French-speaking users;
• Guaranteeing data quality and security;

Achievements

• Improvement of the internal procedures which resulting in timely execution of the processes and significant decreasing of mistakes;

Responsibilities

• Reaching out to prospective clients to present the company's services;
• Regularly addressing customer inquiries and resolving issues;
• Conducting meetings with clients to confirm all details of their travel arrangements;

Achievements

• Achieved a 35% increase in sales over 12 months by introducing four new tours;
• Successfully negotiated with suppliers to reduce the cost of tours by 14%;
• Conducted training for three Administrative Assistants in customer service and office procedures.

Responsibilities

• Overseeing the bookstore's operations;
• Supervising five employees, including oversight of staff activities and scheduling;
• Recruiting, hiring, and training staff, as well as conducting orientation and sales development programs;

Achievements

• Reduced shipping costs by 15% through negotiating competitive pricing with vendors;
• Boosted and sustained store sales by 20% by accurately assessing the needs of consumers and business owners and managing inventory effectively;
• Honored as Administrative Employee of the Year in 2015.

Responsibilities

• Establishing and maintaining robust client relationships;
• Evaluating and coaching Sales Associates to expand the sales market and enhance customer satisfaction;
• Developing and implementing sales strategies for targeted penetration of the retail market;

Achievements

• Created client intake forms and interview procedures that improved comprehension of client needs, resulting in a 20% boost in customer satisfaction.
• Enhanced business by 25% by utilizing superior customer service and sales negotiation abilities to successfully upsell products.